Leader Bank – Main OfficeHorrible Customer Service
Horrible customer service. Abysmal. I seriously wonder how Leader Bank – Main Office stays in business.
I have my mortgage through this place. I’ve had multiple mortgages generated through Leader Bank.
Unfortunately after my last refi, they didn’t sell the loan. Hence I’m stuck dealing with these idiots.
My biggest issue is with the escrow payments I am required to make as part of the loan contract.
A few years ago, they forgot to pay my homeowners insurance. After multiple phone calls, they paid the bill, but refused to pay the $25 late fee.
After more multiple phone calls I determined that these people were pretty incompetent and had no idea what I was talking about.
I finally paid the $25 fee directly- to stop the letters from the insurance company.
The latest fiasco is the real estate taxes. I personally prepaid 3018 taxes in December due to the TCJA.
I called leader, informed them, offered to submit proof of payment.
They told me not to worry my pretty little head – they would not pay the taxes.
But they did. Over $2k. And when I called, they customer service guy just said oops.
We made a mistake. And refused to do anything about it.
And blamed me for who knows what. The manager was just as pathetic. Even more so.
I finally had to get to AVP Level to finally find someone willing to admit the error, take responsibility for the error, and try to take steps to rectify the error.
I still don’t have my money back. They said they may be able to reimburse me in April.
They have not heard the last from me.
1 Review on Leader Bank – Main Office
Leader Bank is HORRIBLE
Sold my house on March 15th…this bank was the lender. We needed to put in a new septic and the town doesn’t allow any septic work between Jan. 1st and April 1st. They made me escrow one and a half times the HIGHEST bid ($26,400.) even though I only owed $7,500. No credit for anything I had already paid…and of course this was not disclosed until the night before the closing…along with the fact that all this money was being kept with NO INTEREST! Here it is 4 weeks after the completion of the system and they still have my money…and the contractors…who is now being charged interest by his vendors! IF YOU ARE SELLING YOUR HOUSE AND A PROSPECTIVE BUYER IS USING THIS BANK RUN THE OTHER WAY!