I took my grandson in to be seen since his throat and tonsils were giving him problems.
The woman a the desk was rude and needs to get some customer service classes.
There was no reason for her to not process our paperwork and making us wait so long.
She had to call my son in another state to get permission for my grandson to be seen, then you needed medical insurance info but you didn’t ask him, I had to call him about three times.
You could have made this process so much better if you understand that people are stressed and concerned about their health issues and asking me questions that you could have found out by asking my son was a bunch of crap.. making an eight year old wait to be seen and taking others is crazy when you keep telling me we would be seen soon.
Get your shit together, Indiana Immediate Care is the worst place to go for care.
I will never go here again. Since it changed hands it’s gotten worse.