Homeamerican Mortgage Corporation has been the most frustrating company to work with. They are processing our mortgage for a Richmond America home.
We started this process on Dec. 31st, 2017; and we’re scheduled to close a week from today.
About a week ago, they needed a copy of a check for a credit card payment. From December.
They have all of our bank statements and could see that exact amount going to the credit card, but needed to see the check.
This wouldn’t have upset me except someone should have reviewed this about 6 months ago.
At this point, computers, printer etc have already been packed.
Now, today, exactly 2 week before we are to close, the are missing forms that WERE signed Jan. 12th.
And they say they weren’t signed, so the system automatically mailed them hard copies, in January .
They are saying they were never returned. Well they weren’t returned because they weren’t sent.
Mind you, we’ve dealt with a loan processor who couldn’t get it through her head that a payment was made from an account that has never had checks associated with it, but still wanted a canceled check.
It took 20 minutes to get through to her there was no canceled check.
We’ve had 2 loan officers. But their lack of loan review has made their emergency, our emergency.
They sent the paperwork that needs to be signed, which again, I have no printer, it’s packed.
And I’ve been waiting 10 minutes (at least) for these forms to open on my iPad.
Who knows if it will ever load. So no idea if I could print them, even if I had a printer.
If you want to be frustrated, use HomeAmerican Mortgage.
Otherwise, no matter how much they offer, turn them down and go with a local company.