Handyman At Your Command

I do not feel they will stand behind their work.

I purchased the big deal through Angieslist and posted pictures of the work I needed completed. I needed my front wooden overhang replaced. The job took way longer than I expected. Omar came out and did the work. He  called the office for a second man to come help, but Tracey (the owner) did not want to send another man. After he finished, he left the trash in front of the house and took my white paint with him.  I told the company and they did not send him back to clean up.  Instead, the excuse provided by the company was that he did not know what to do with the trash since no one was home when he finished.  Really he could have taken the trash with him in the truck was my expectation and response.

Later, my neighbor (whose boyfriend is a contractor) said she was glad I got the overhang fixed because they saw  black mold on the exposed overhang wood and insulation.  Realizing this, I called Tracey and asked the company why they did not tell me about the mold. I asked her to send Omar back out and remove the overhang so I could treat the mold. She stated that I hired them to replace the overhang and that is what they did.  It was not their job to tell me that the dark spots could be mold. Tracey is refusing to send her people back and have basically left me to deal with it on my own.  Remember, I sent them pictures of the work I needed.  You can see the black stains in the pictures but the company excuse is the pictures are small and cannot see the details very well. I do not understand why they did not tell me until after I mention the dark spots that they could not see the pictures very well.  It was my understanding when we scheduled the appointment that it was very clear the work that needed to be done based on the pictures provided.

As I mentioned, he left the removed wood pieces laying in my front yard and they have black stains.  I am very frustrated, because I now need to redo everything.  I need to take down the overhang and treat it for possible mold and then replace the overhang.  I will not use this company ever again nor would I recommend them to friends. I do not feel they will stand behind their work.

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3 reviews on Handyman At Your Command

  1. Do not use this company.

    Do not use this company. They are difficult from the start. I purchased 3 hours of services and later spoke to someone name Tracy. She made it extremely hard to schedule a date. When she did schedule a date and time, the owner Jose came extremely late with someone name Omar.

    They did an incomplete job. They were late and only stayed a hour. They charged me for three hours. And, they left a mess in my house. Stay away from this company that actually operate from their home.

  2. Very Bad

    These company is bullshit, they charge by the hour. They will send 1 man out, then he calls for a second man which raises the price, then they send out a supervisor to sell you something you don’t need. The job started out being 1100.00, they called for a second man which raised the price,

    by the time the supervisor got there the price was 2800.00. It got up to 5300.00 They wanted to lower my ceiling by 8 inches which would take 3 days. All I wanted was a joist repaired, called someone else and they charged me 200.00 per joist. I spent 430.00.

    After I told handyman at your bullshit not to come back they invoiced me for 500.00, the guy got there at 9am made an assessment went to home depot at 9:30 did not get back until (get this) 11am. Home depot is 7 minutes from my house,

    the guy cut 2 ft of roof and tried to sell me on dropping roof, I said no and I get a 500.00 bill. What did they do that cost 500.00? If they say they need a second man for the job look out, it’s coming.

  3. Your company was among the best.

    I would like to thank you for the outstanding service you provided during our roof repairs. The workers were polite and professional. I did not think it possible that color could be so well matched to an 18 year old roof.

    After the job they picked up every piece of debris. Also, the job was completed promptly. My wife and I have engaged in numerous home repair/improvement projects over the past few years. Your company was among the best.

Reported Loss :879 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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