I purchased the big deal through Angieslist and posted pictures of the work I needed completed. I needed my front wooden overhang replaced. The job took way longer than I expected. Omar came out and did the work. He called the office for a second man to come help, but Tracey (the owner) did not want to send another man. After he finished, he left the trash in front of the house and took my white paint with him. I told the company and they did not send him back to clean up. Instead, the excuse provided by the company was that he did not know what to do with the trash since no one was home when he finished. Really he could have taken the trash with him in the truck was my expectation and response.
Later, my neighbor (whose boyfriend is a contractor) said she was glad I got the overhang fixed because they saw black mold on the exposed overhang wood and insulation. Realizing this, I called Tracey and asked the company why they did not tell me about the mold. I asked her to send Omar back out and remove the overhang so I could treat the mold. She stated that I hired them to replace the overhang and that is what they did. It was not their job to tell me that the dark spots could be mold. Tracey is refusing to send her people back and have basically left me to deal with it on my own. Remember, I sent them pictures of the work I needed. You can see the black stains in the pictures but the company excuse is the pictures are small and cannot see the details very well. I do not understand why they did not tell me until after I mention the dark spots that they could not see the pictures very well. It was my understanding when we scheduled the appointment that it was very clear the work that needed to be done based on the pictures provided.
As I mentioned, he left the removed wood pieces laying in my front yard and they have black stains. I am very frustrated, because I now need to redo everything. I need to take down the overhang and treat it for possible mold and then replace the overhang. I will not use this company ever again nor would I recommend them to friends. I do not feel they will stand behind their work.