GMAC Commercial Mortgage Loan Production

Loan Service

DO NOT apply for a home loan with GMAC Commercial Mortgage Loan Production*.

We inherited a property that came with a GMAC mortgage from a relative that passed away over 4 years ago and I am still making weekly phone calls to them trying to get this loan transferred to our name.

Each phone call leads to severe frustration with nothing ever resolved.

The calls are answered by people in the Philippines who are very limited in their ability to help.

I would never willingly do business with them again!

*Though the address on our loan account is:
GMAC Mortgage
3451 Hammond Avenue
Waterloo, IA 50702
(800) 766-4622 (call for frustration & elevated blood pressure)

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1 review on GMAC Commercial Mortgage Loan Production

  1. They offer no help and many rude insults.

    Watch out! The worst customer service ever. You won’t be able to contact anyone, if you do it’s a long-long wait on the phone and you’ll get dropped, or end up with someone who doesn’t speak understandable English. I applied for a mortgage modification, per the President’s initiative to keep people from losing their homes, and was turned down for a reduced payment because I didn’t make enough money?

    I’ve never been late, never missed a payment. Don’t bother to call them unless you can schedule a day off from work. If you manage to talk to someone, they will just insult you. This is the worst, most unhelpful company ever. Their delays on the website and the phone seem deliberate. If you try to make a payment by phone,

    they charge you a fee. ..if you can wait that long on the phone, which only provides an automated response system. When someone is having trouble making a mortgage payment, it’s gut-wrenching. They offer no help and many rude insults.

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