I ordered sirens and lights for my truck. I am a Batallian chief and I use my truck a lot. For this order, I paid them $600. There was some promotion going on. It was Christmas week and they were offering grille and a dash light free with the order. I waited for few days after placing the order. But, there was no information. Hence, I tried to contact them.
The company is unprofessional and rarely answers to its phone and email queries. When I was tired trying their number, and sending tons of emails, I tried their online chat on the website. That is for the sales purpose and they are prompt at answering to these queries. When I got a live person, he blamed me for not entering the proper information in the comment section. I had mentioned the colour of the lights in the comment section.
However, without fighting, I asked an explanation on the order delivery. After few days, I received my lights and siren. The lights were perfect but the siren did not work at all. I sent them an email which they did not reply. I called numerous times which went unanswered. Again, I used their online chat feature and got connected with Esther. She asked me to send her the pictures of the siren and gave me a #RMA number to ship the defective siren back to them.
I did as being instructed. After a week, when I did not get any confirmation on the shipping details, I called them. Again, I had to go all through the online chat. I was told that they might ship it that day itself. But, there was no confirmation.
I contacted them after a couple of days. Mary was the person on the online chat. She tried to check the issue with my order and informed that the shipment is back ordered and would take around 2 weeks to be shipped. I couldn’t have waited for so long as I wasn’t able to use my truck. Hence, I asked for a refund which she said that they will process a reverse charge on my card. It was fair enough. So, I checked with other company and the siren was delivered the next day.
Later, I got a mail from extreme tactical dynamics with the shipment number. They agreed to process the refund and now they shipped the siren when I got it from another company. What kind of business do they do. I lost my money and I also paid for courier of the siren I shipped.
I have never been dealt like this ever before. This company’s management sucks and the people handling the emails and calls as well. There was no one to help and the support system is also a wreck. How these companies work if they cannot take care of the deliveries. It was a rip off and I will never place any order with them going forward.