Extreme Tactical Dynamics

ETD is a fraud company

I ordered sirens and lights for my truck. I am a Batallian chief and I use my truck a lot. For this order, I paid them $600. There was some promotion going on. It was Christmas week and they were offering grille and a dash light free with the order. I waited for few days after placing the order. But, there was no information. Hence, I tried to contact them.

The company is unprofessional and rarely answers to its phone and email queries. When I was tired trying their number, and sending tons of emails, I tried their online chat on the website. That is for the sales purpose and they are prompt at answering to these queries. When I got a live person, he blamed me for not entering the proper information in the comment section. I had mentioned the colour of the lights in the comment section.

However, without fighting, I asked an explanation on the order delivery. After few days, I received my lights and siren. The lights were perfect but the siren did not work at all. I sent them an email which they did not reply. I called numerous times which went unanswered. Again, I used their online chat feature and got connected with Esther. She asked me to send her the pictures of the siren and gave me a #RMA number to ship the defective siren back to them.

I did as being instructed. After a week, when I did not get any confirmation on the shipping details, I called them. Again, I had to go all through the online chat. I was told that they might ship it that day itself. But, there was no confirmation.

I contacted them after a couple of days. Mary was the person on the online chat. She tried to check the issue with my order and informed that the shipment is back ordered and would take around 2 weeks to be shipped. I couldn’t have waited for so long as I wasn’t able to use my truck. Hence, I asked for a refund which she said that they will process a reverse charge on my card. It was fair enough. So, I checked with other company and the siren was delivered the next day.

Later, I got a mail from extreme tactical dynamics with the shipment number. They agreed to process the refund and now they shipped the siren when I got it from another company. What kind of business do they do. I lost my money and I also paid for courier of the siren I shipped.

I have never been dealt like this ever before. This company’s management sucks and the people handling the emails and calls as well. There was no one to help and the support system is also a wreck.

How these companies work if they cannot take care of the deliveries. It was a rip off and I will never place any order with them going forward.

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13 reviews on Extreme Tactical Dynamics

  1. Horrible Company

    I ordered a lightbar for my truck which is my sole business on 10/27/17. I quickly received an email that the cc I used was invalid. I emailed them that Sam evening with the correct cc info and also physical called the next day. After many attempts on the phone, I finally got a hold of someone. They corrected the cc info, which put a pending charge on my cc that day. I also asked about the light and was told it was not in stock but due in the following week. I emailed several times the beginning of that week to find out the status. No response. On 11/3/17, I received an email saying that it would be 2 weeks before that shipment arrived. I could not wait the 2 weeks, so I cancelled the shipment and requested immediate charge back as they immediately withdrew the funds from my account. I received confirmation that my order was cancelled and it would take 24-48 hours to process. On 11/10, I received an email that the refund was processed and would take 2-4 days for my bank to process it. Still waiting to see refund. They’ve held my money up for two weeks now. In the meantime, I’ve had to reorder a light from somewhere else and had to pay extra to have it expedited. Very very poor customer service.

  2. Shit Company

    Do not order from this company! They will take your money an take moths to get you your product. Once it is delivered it will be most likely missing items. Once you try an confront them they will blame you an it will take several weeks to get the missing items. never again will i order form them

  3. RUN, don’t walk. SCAM!!! 1-1/months no product, no promised refund.

  4. 100% right

    I had a similar experience, sounds about spot on to what I dealt with.

  5. SCAM

    ordered an item on Dec 28 2017 never got any info from the company credit card was charged on Jan 2 2018 still no product and no response from company i placed several calls and customer service answering machine says to send an e-mail for faster service multiple e-mails later and still no response still not answering phone either.Do Not buy from these people they will steal your money all over the internet nothing but bad news about them!

  6. Pay a little more elsewhere and save yourself the headache.

    Do Not Order From Here.

    Placed an order for dash lights on 12/26/2017, a day that they were closed. On 12/27/2017 the money was charged to my card and the waiting game begins. I followed up with them on 01/03/2017 and they advised that they had just resumed holiday hours and would be shipping out in 1-2 days. It is now 13 days since the order was placed and no update. Calling them is impossible and there is no response via email. I have disputed the charge on my credit card and emailed them to cancel the order.

    Horrible Customer Service.

  7. they are scam artists

  8. Rip off artist

    ETD is a fraudulent company. Ordered a simple set of grill lights on 25 December. Emailed numerous times… keep getting told that my order is being “processed”. They actually said …you should receive your order this year. I just want my money back.

  9. Totally unprofessional company! No business ethics at all. Ordered grill lights on the 25th of December. After numerous emails I am being told that my order is still being processed. Hope other folks see this post and don’t get conned. Poor customer service at best.

  10. Poor shipping & Customer service

    I ordered 2 lights from this company, a Stealth 4 Linear Visor Light Bar and a Ranger Hextag TIR LED Traffic Advisor Light Bar. Both Green&White Alternating for us to put on our security car during the holiday season. We ordered these items on November 25th and never received a shipping update.
    After a few weeks I emailed to ask for a status update and was told that the item was delayed due to a shipping container being stopped by U.S. Customs for an inspection. Another week went by and I requested an update on the second item and was told that the company had delays due to holiday purchases. Finally the excuse came down to that the item was in a shipping queue. So far it has been in a shipping queue for over a month with no word or update. Recently I tried to log into my store account and the company no longer had my email in the system. Very unprofessional and difficult to get a hold of.

  11. Terrible company!!!

    This company is nothing but a scam! Won’t refund money, won’t answer the phones or emails. Had to file a PayPal dispute to get my money back

  12. This company is a scam. Don’t do business with them! I ordered a set of grill lights on December 25th. I anticipated a wait because of the holidays. After a week I sent an email…they replied that my order was being processed. I kept sending emails and even calling with no response. I finally received them on 20 January. When I posted a negative comment on their FB page my comment was removed almost immediately. Now I can’t even post on their FB page. Don’t waste your time or money on this “business”.

  13. RIP OFF DO NOT BUY FROM THIS COMPANY

    Put in an order 2 months ago and to this day NOTHING shipped. They wont answer phones they dont respond much to emails. They are not in anyway worried about customer service. They use the excuse that everything is on Back ordered but yet they still keep taking orders knowing they cannot fulfill orders. Complete rip off do not buy from them!!

  14. Crooks and thieves

    Don’t give this fake company your money. Go with a trusted name like amazon.

  15. Poor DO NOT BUY HERE........

    Placed order Dec 16 /17……..2 months and countless calls/messages and emails…. And a vm that loops so you can’t get anywhere….. No product….. Called PayPal and they are refunding me…. Terrible customer service……

Park Lane South 1410
Jupiter 33458 FL US
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Approved Date: June 29, 2017
Reviews: 13
Reported Loss : 600 $
Severity of Scam : High
Reported by : matt74
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