Goodbye Sutter Pacific and Dr. Michelle A. Malcolmson. I normally see Dr. G (who is pretty great, but unfortunately going to switch to One Medical after this unreasonable ordeal I went through) but he was out and I needed a same day appointment.
I should have known better and had a gut feeling that things were too good to be true to see a doctor same day in this city or at least a good one that’s not always booked out.
I had a 3:40 p.m. appointment slot and was told to show up 15 minutes early.
I entered the waiting room at 3:20 p.m., was called to my room around 3:55 p.m. and didn’t see Dr. Malcolmson until 4:35 p.m….yes, you read that correctly, what…? NOT ONCE did a single nurse approach me to tell me she was running late.
I even heard them through the door talking about closing down the lobby.
HELLO! I was still in the room alone…did they forget about me?! Anyways, she came in looking frazzled beyond belief and was in and out in about 7-8 minutes.
She “diagnosed” me with a common cold and prescribed me Mucinex (which she pronounces wrong), Flonase, and Claritin.
Great, great, can I have my $40 co-pay back so I can go buy all that crap? I’m pretty sure I’ve experienced a common cold and it has never felt like this but okay.
I called back the next day to explain the situation and was told *maybe* I could come back in and see my regular doctor for a second opinion and wouldn’t have to pay my co-pay again and that the site manager would be calling me back.
I called back again the following day and the site manager told me I was on her “to-do” list for that day and that unfortunately Sutter Pacific cannot waive co-pays or reimburse me for the one I just had paid.
But I could come in and see my original doctor again if I wanted and then I asked if there was someone else I could speak to.
She gladly gave me another number for Sutter Pacific Quality Care line which is hilarious because you call it and you leave a message and the automated message tells you someone will get back to you in 30 days.
AWESOME, SUTTER! GREAT JOB! TWO THUMBS UP! The healthcare system is clearly broken in America.
I understand it isn’t anyone’s fault for how much my co-pay is, but why wouldn’t I be able to see my original doctor if I’m still feeling terrible because I clearly wasn’t diagnosed properly the first time after an unacceptable experience and be able to forgo paying another co-pay on top of the one I paid 48 hours previously? Seems like you would keep a lot more customers long term that way.
From reading the other reviews, maybe she had an off day, but I don’t know if I believe it.
Sad to be saying goodbye to the good doctors I actually like at Sutter Pacific.