I love Dr. Michael Kurtz. Just wanted to say that up front. He is incredibly energetic and really likes to joke around (he’s fun).
But his office staff are difficult and don’t seem to know what is happening.
I’ve had issues with their billing and it’s a nightmare to spend time on the phone with these people.
Somehow I had 50 cents outstanding on a bill I already paid?! How does that even happen? Having multiple people telling you different things from the same office is just…the worst.
However, the main issue I have is the wait time…I spent almost 2 hours waiting to see the doctor after my scheduled appointment time.
And this isn’t the first time something like this has happened.
Even early morning appointments leave you waiting around for an hour or hour and thirty minutes.
Absolutely unacceptable. As much as I like the doc, I don’t have patience for incompetent staff and time to waste.