Downtown Phoenix Dental

The price for a cleaning it's Very costly

Even having a friend refer me, I was really looking forward to making Downtown Phoenix Dental my new dentist, especially since they are less than 2 miles from my home. Sadly my experience was not the same as others. When I called to schedule I explained that I would be a new patient and asked if they needed any previous records, I was told they just needed me to complete the new patient forms.

I also asked for a quote on the price for a cleaning, as I do not have dental insurance, and was told they could not give me one over the phone. When I arrived at my appointment, I was immediately quoted $189.00 for an exam, x-rays and a cleaning. I shared that I had x-rays taken in November at my former dentist.

When asked if I’d had them sent I explained that I was not asked to when I scheduled, even after inquiring about the need for any of my previous records. I asked if I could have them sent and forgo additional x-rays at this time and if the quote of $189.00 could be reduced due to not having x-rays.

I was then given the quote of $159.00. When asked if they could do any better, the woman at the front desk said she’d need to check in back. When she returned she said that $189.00 was the best they could do. When I asked her about the previous quote of $159.00 she said that $189.00 was the discounted rate, even without x-rays. I am glad that others have had good experiences with Downtown Phoenix Dental and I hope they continue to. For me I will continue looking for my new dentist.

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6 reviews on Downtown Phoenix Dental

  1. Terrible customer service and cannot manage their accounts. Look elsewhere.

    Really liked this dentist, especially Lori who works there. I have been going for years. I pay after every cleaning, every time. I have never set up “billing”. Just got off the phone to schedule an appointment and was told 1) I’ve been sent to collection for last visit, 2) If I pay they will see me, 3) You are upset so I’m disconnecting the call. Terrible customer service and cannot manage their accounts. Look elsewhere.

  2. After reading all of the reviews and even having a friend refer me

    After reading all of the reviews and even having a friend refer me, I was really looking forward to making DPD my new dentist, especially since they are less than 2 miles form my home. Sadly my experience was not the same as others. When I called to schedule I explained that I would be a new patient and asked if they needed any previous records, I was told they just needed me to complete the new patient forms.

    I also asked for a quote on the price for a cleaning, as I do not have dental insurance, and was told they could not give me one over the phone. When I arrived at my appointment, I was immediately quoted $189.00 for an exam, x-rays and a cleaning. I shared that I had x-rays taken in November at my former dentist.

  3. This office would not see me as a patient when I requested a cleaning without X-rays.

    This office would not see me as a patient when I requested a cleaning without X-rays. I recently moved to Phoenix and went here as a new patient (after already having spoken to someone on the phone about receiving a cleaning without X-rays). When the receptionist told me I would be charged for a cleaning, exam, and X-ray, I told her I would not like the X-ray.

    She said it was necessary so I requested X-rays from my previous dentist but the receptionist then said they were from too long ago even though they were within 6 months (as she initially stated they would need to be) and my previous dental receptionist said they should be accepted for a year (the X-rays were from November and the current month is May).

  4. Dr. Ben is totally condescending and belittling once he feels he can not profit immensely off of you.

    Dr. Ben is totally condescending and belittling once he feels he can not profit immensely off of you. Either you do it his way or you go to another Dr. and pay for all the work you need re-done out of your own pocket, as insurance does not cover it a second time in the same year…

    find another Dr. who is more professional, save yourself the trouble, and hopefully you are not in pain like I was, and refused medication, as well as not just one, but two missed infections (from his cost efficient digital x-rays)…

  5. please learn from my lump and don't make the same mistake.

    I am unable to put into words the way it feels to be forced into submission by a person you sought out to help you. I just hope to help you avoid any unnecessary dealings with this Dr., especially if you are hurting like I am and are going through anything remotely close to what I am.

    No sense in both of us carrying lumps on our heads to learn from our mistakes, please learn from my lump and don’t make the same mistake.

  6. Good Service Provides

    Dental Implants can be the best thing you can do; because is it the best choice if you lose your tooth root. Now it is always pricey because it involves 2 or 3 dentist to get it completed.

    Here you could say they do a good job and have experience and the money you have to expend is like any other place. Just be sure that you plan ahead your budget to be able to have that perfect smile that you always wanted.

West Monroe Street 111
Phoenix 85003 AZ US
Get directions
Reviews:6
Reported Loss :189 $
Severity of Scam :High
Reported by : Anonymous
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