Cherry Creek Mortgage

Poor Customer Service

Cherry Creek Mortgage was our original mortgage lender for our property in AZ.

We re-fi’d last year and now that we are selling the property and trying to close, we find out that Cherry Creek never released the deed.

Gee thanks. Now, one would think that when we call them to request a rush, we not only got a “no” cannot do that, but we also got the run around.

Not sure if the employees there understand what customer service is, but I can tell you that had one of them been in our situation they probably would not appreciate it.

Only after my wife spent time finding a front office executive that we got some attention.

The case was assigned to someone for research and resolution.

This person assured everyone that the docs would be FedEx’d and in the closing title company hands today….not.

A call to the responsible party and low and behold, she is off and not back till Tuesday after President’s Day.

We are supposed to close today and the buyer is freaking out. S

tay clear of this company and their extremely poor customer service.

I do not understand how a company could groom / hire staff that really do not care if it does not impact them.

Is Cherry Creek Mortgage a scam?
Cherry Creek Mortgage is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Cherry Creek Mortgage legit?
First Cherry Creek Mortgage is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Cherry Creek Mortgage’s consumers?
There is/are 4 review(s) posted about Cherry Creek Mortgage and it indicates that the severity of the scam is High.
Where is Cherry Creek Mortgage located?
Cherry Creek Mortgage is located at 7600 E Orchard Rd ste+250-n, Greenwood Village, CO 80111, USA. You can contact Cherry Creek Mortgage by dialing (303) 320-4040 or visit their website cherrycreekmortgage.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Cherry Creek Mortgage’s customers?
According to the report(s), US $2397 was the total loss incurred by Cherry Creek Mortgage’s customers.
The reviews, complaints and scams about Cherry Creek Mortgage are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Cherry Creek Mortgage. If you have any issue with Cherry Creek Mortgage incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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4 reviews on Cherry Creek Mortgage

  1. Mitch D

    Warning - this is a discriminatory company.

    Warning – this is a discriminatory company. They do not perform in the best interest of their clients and employees – so if you need a mortgage – look elsewhere.

  2. David W

    I do not understand how a company could groom / hire staff that really do not care if it does not impact them.

    If I could give them a zero star I would. Cherry Creek was our original mortgage lender for our property in AZ. We re-fi’d last year and now that we are selling the property and trying to close, we find out that Cherry Creek never released the deed. Gee thanks.

    Now, one would think that when we call them to request a rush, we not only got a “no” cannot do that, but we also got the run around. Not sure if the employees there understand what customer service is, but I can tell you that had one of them been in our situation they probably would not appreciate it. Only after my wife spent time finding a front office executive that we got some attention. The case was assigned to someone for research and resolution.

    This person assured everyone that the docs would be FedEx’d and in the closing title company hands today….not. A call to the responsible party and low and behold, she is off and not back till Tuesday after President’s Day. We are supposed to close today and the buyer is freaking out.

    Stay clear of this company and their extremely poor customer service. I do not understand how a company could groom / hire staff that really do not care if it does not impact them.

  3. Roger L

    I first got my FHA loan through Arthur Brown in and he was great.

    I first got my FHA loan through Arthur Brown in and he was great. I just went through my refinance process and it was definitely a MUCH bigger challenge. I worked with Kelli Githens and while she was very nice she did not communicate well or very frequently. I always had to track her down and ask where we were in the process and what was going on, as she never kept me updated/informed.

    Once we finally went to underwriting the same thing happened with that dept. I was constantly calling/emailing to figure out where we stood. Even the morning of closing I was still calling asking “Are we closing today?

    What time? Where at?” as nobody ever informed me of what was going on! In all, I’m sure the company is good, but the customer service and client communication is absolutely lacking!

  4. Jason Hunter

    will recommend working with Scott to anyone who asks.

    I was referred to Scott Searls from a family member. Scott has been amazing to work with. This is not my first home buying experience, but by far the best. Not only did Scott go out of his way to accommodate my busy schedule, he also took the time to provide me with knowledge that no other mortgage professional has ever bothered to discuss previously.

    I felt very comfortable throughout the entire process. At a week before closing, everything was prepared, and the only thing left was to simply wait for the day. I am so grateful for the recommendation, and will recommend working with Scott to anyone who asks.

Reviews:4
Reported Loss :2397 $
Severity of Scam :High
Reported by : Anonymous
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