Cherry Creek Mortgage was our original mortgage lender for our property in AZ.
We re-fi’d last year and now that we are selling the property and trying to close, we find out that Cherry Creek never released the deed.
Gee thanks. Now, one would think that when we call them to request a rush, we not only got a “no” cannot do that, but we also got the run around.
Not sure if the employees there understand what customer service is, but I can tell you that had one of them been in our situation they probably would not appreciate it.
Only after my wife spent time finding a front office executive that we got some attention.
The case was assigned to someone for research and resolution.
This person assured everyone that the docs would be FedEx’d and in the closing title company hands today….not.
A call to the responsible party and low and behold, she is off and not back till Tuesday after President’s Day.
We are supposed to close today and the buyer is freaking out. S
tay clear of this company and their extremely poor customer service.
I do not understand how a company could groom / hire staff that really do not care if it does not impact them.