If I could give them zero stars I would. I re-mortgaged with Quicken Loans just to get away from Chase and it is still a nightmare.
My new servicer over nighted Chase a mortgage pay off check for my Home Equity Loan on Oct 10th and low and behold the check is floating somewhere within Chase.
Everyone with the exception of a nice lady named Sharon has been unprofessional and rude to me.
When I called again today I got some rude person in their pay off department named Sherdina who basically told me that when they have time to locate the pay off check they will and it won’t be before Oct 21 so don’t hold your breath and don’t call again!
I previously called the Friday before and the supervisor I spoke with was just as rude.
Mind you, the check was delivered and signed for by the Chase Mail Room on Oct 12 at 10:16am and is now in a big black hole.
All I can say is stay far far away form Chase!!!! and use Quicken Loans.
Quicken Loans said that they will work with me and try and locate the missing check and if not luck, will contact their executive offices and re-issue the missing check.
Chase is a joke and needs to start looking within and improve their client relations bid time.