Chase JP Morgan Bank Credit Card Services

The Expensive Annual Fee.

Ouch! That’s how I feel after getting off of my call with a credit card dispute.

I have been Chase JP Morgan Bank Credit Card Services card holder and member for several years now.

I read their website and it mentioned claims will be handled within 5-10 business days.

I must admit I am quick so I thought the first month was enough time but no.

It has been nearly three months since I filled my claim.

Overall, I have spent , literally, days on the phone to resolve this issue with no resolution.

There has been many guarantees and time frames to call back.

No solution. As a student, my time and funds are valuable. The whole process has been quite vexing.

This company seems not to care for their customers even though having their Sapphire Card cost a few hundred as an annual fee.

With this level of service and card, I do not recommend getting the Chase Sapphire Reserve card.

Get the Uber Visa card if possible. It has almost all the benefits without the expensive annual fee.

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Chase JP Morgan Bank Credit Card Services reviews are no way affiliated with yelp & reddit. Their business is located at Wilmington, DE 19850, USA. Chase JP Morgan Bank Credit Card Services could be contacted by dialing (800) 475-3360 or logging on their website chase.com. Chase JP Morgan Bank Credit Card Services business page on Dirty Scam received 28 consumers reviews/complaints, page views and 2352$ of monetary losses. The most of the users reported the severity of the scam is High.
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28 reviews on Chase JP Morgan Bank Credit Card Services

  1. ALSO another FLAW from Chase end.

    If you all use Chase or you are considering this bank- I highly recommend you DO NOT use Chase. It appears that their fraud department is highly flawed in many ways. In September- I reported fraud as I got an alert for nearly $3,000 at Saks Fifth Avenue. I was supposed to receive a new credit card in the mail, but it never made it to my home.

    As I filed the report- chase took care of the transaction and removed it from my account. However, this FRAUD transaction reappeared on my bank account on November.

    I called chase and spoke to several reps. They had then accused me of actually making this transaction and said “no offense, but then why did you ask for 2 new credit cards”. I had THEN explained that me new credit card had never been sent, so I had to cancel that one and then order a new one . ALSO another FLAW from Chase end.

  2. never received the check.

    If I could give negative stars, I would. I over paid on my credit card $135 and I called them over a month ago to send me a check of the overpaid balance. They said they sent it out and it should be to my house within 7-10 business days….so I wait….. never received the check.

  3. The rep stated, "no sorry".

    With that being said- I sent a picture of my ID with my signature because they stated they found a receipt from the store with a signature on it and want to ensure that it’s not my signature.

    I then replied asking if they could take off the charge until they got the results on the investigation, but stated they could not. So not only did they not follow through with getting all of their evidence before RE-CHARGING my account- they had no solutions except for saying “just don’t pay it”.

    ALSO, note that my credit card is due in TWO days, so I asked “if I don’t pay- will you guys cover the interest that you will charge me for not paying”. The rep stated, “no sorry”.

  4. The whole experience was frustrating and I am hesitating to use their service based on this experience.

    I have been using several credit cards since . Simiallr to other credit cards, chase card has whatever is needed to meet their clients needs. But one unexpected and unhappy expericnes with Chase is their customer services.

    Had one unexpected payment transaction showered up on my credit card, and called them multiple times to issue resolved. The whole experience was frustrating and I am hesitating to use their service based on this experience.

  5. my payment was not taken by their process and I called their customer service about the late payment.

    my payment was not taken by their process and I called their customer service about the late payment. The reason is because I had to change my bank account info. But the system did not take the changes due to long verifying process. So I called their customer service. But they refused to make any adjustment and put some penalty fees there.

    The customer service center was not very nice and kept saying they cannot do anything due to this bank account change. So on May I made another calling and they kept the same with a double penalty due to the gap of 2 months. It was a frustrating process and I would never want to use their service again based on the experience.

  6. The claims dispute is the big joke.

    The claims dispute is the big joke. They claim the tried to contact me and were unable, strange how their bills and offers always seem to find their way.

  7. They're done now, and I owe them 3000.00.

    I’ve called and called and called. They told me to wait. Waited and waited.
    On October 26 they told me the money made it to a payee and I need to work with Citibank if the payee is not me.

    Citibank says it’s up to Chase to straighten this out, they initiated the transfer. I finally get a letter from Chase (image attached). As you can see, the letter says the money were given to a payee whose account ends with 3027 and if I have a problem I should talk to the payee.

    The payee, the 3027 account, I need to find him and confront him about my money. That’s what Chase did with my 3000.00. They’re done now, and I owe them 3000.00.

  8. Never Again

    We ordered Chase Mileage Plus United credit card and it is pretty horrible card to use. They don’t send you a statement if you do not use card, once you use it the statement comes in with a late fee and interests that was from one month ago.

    They told me to pay for one month late fee with interest but the same month they sent me another bill for 164.00 on fees and charges. When I called them they made me wait for 45 minutes and then anther 20 minutes for a manager .

    In the mean time I had to repeat the situation to 3 different representatives. After all that waiting, they said they will refund $19.00 as a one time a year curtesy.

  9. So far I received nothing from this card except aggravation and fees

    I am so mad , it is impossible to talk or reason with the customer service . The manager’s name is Mike. I can ‘t even cancel the card because I have to ask my husband’s permission. And he has to call and wait another hour or more. So far I received nothing from this card except aggravation and fees

  10. CONSUMERS BEWARE!

    CONSUMERS BEWARE!!! Chase closed my credit card account on May 31st without any notice! They didn’t even bother to notify me after the fact! I was left to find out on my own when I received an email from another company notifying me that my automatic payment was denied. Frantically I logged in to my Chase account to find out what happened and to my surprise my account was closed.

    I immediately called Chase to find out why they closed my account, thinking it must be a mistake, and was told I would need to call back in the morning to speak with a supervisor. I spoke with a supervisor this morning and the only reason he could give me for the closure was “it was in the best interest of the bank at this time” meaning either they weren’t making enough money off of me or they no longer wanted to honor the terms of my contract.

    I’ve had the card since, use it frequently, have always paid on time, my account is in good standing and I only had an approx. balance of $700 (which is now paid in full).

  11. Avoid at all costs!

    This is one of the absolute worst companies you can do business with for credit cards or any other loans. Chase customer service is as close as rude to Bank of America as you can get. The terms Chase offers or unacceptable and the overall experience is horrid. Avoid at all costs!

  12. i refuse to ever get a card from these people !

    chase costumer service for credit cards has been the worst service i have ever encountered. i never write reviews but the outright disrespect that i had to deal with these people was beyond ridiculous.

    rude is an understatement. to the lady who i was on the phone i am sorry you hate your job but please learn manners. if you dont like your job then quit. she acted as if i was bothering her by calling. i refuse to ever get a card from these people !

  13. Never Again

    Yet when I present my experience in dealing with Chases appeals process where I was literally screwed by Chase after contesting a charge- they relegate my comments to less than desirable status and dont include it in the rating process???

  14. Not happy with the services we got.

    Chase made a very tepid apology, and refused to let me speak to anybody with any responsibility. My card was rejected repeatedly until they released the freeze, and told me it was my fault since I did not answer an e-mail warning me of the suspected fraud. Can’t say enough bad things about these a**holes. I told them I would probably close my account over this, and they made no attempt to dissuade me at all.

  15. Totally AVOID.

    Racist customer service. They do not follow FCBA and FCRA hoping that customers will just give up and pay. If you get your cc stolen or if you had a problem with a not honest merchant, they will side with the Merchant in most of the cases. After a lengthy process with them,

    i had to go to my district court. Right before the date someone called me wanting to settle. I refused. Went to court and won the case. They had to pay all the debt plus court fees plus losses due to negative reports on my credit report. At the end I won.

    But do you want your bank to treat you like this when you have a problem? It was a total waste of time. They do this hoping customers would just suck it up and pay. Totally AVOID.

  16. i went to this branch to deposit a check.

    i went to this branch to deposit a check. While i was there an employee asked me about pre-screened offer for a chase freedom card. i said i did not want a card with a very low credit limit.

    The employee assured me that with my profile they see that i would get a good credit limit. so i agreed and they applied the card for me then and their. she also said if the limit was very low that i would come back and she would make it work to increase the limit.

  17. Definitely worth taking a Chase credit card!!!!

    After a week are so, i saw that a card was added to my chase profile and the credit limit was low. so i called the bank, they asked me to call the credit card number on the card and they would do that for me, but for i didn’t get my card until then. i called customer service, they said in order to at a look at the credit limit increase they need to pull my credit score again. i explained the situation and what the banker said. the customer service guy said he could not do anything with out pull my credit report which would mean another credit inquiry.

    Dejected i left the issue there, but i did not receive my card even next week. so i called customer service again, this time he said that the card has been returned and the account has been cancelled. Definitely worth taking a Chase credit card!!!!

  18. I am going to use my points and cancel my credit card.

    I have had a credit card with Chase for about 20 years. Their customer service used to be pretty good. Recently I used my points to rent a car. When I go to the airport it was a 2-3 hr wait for the car and I had to go to a conference. The woman at customer service for Chase Rewards told me to go ahead and rent any other car and they would cover it with the same amount of points.

    The rental was $1000 and they are refusing to cover it. I have spent 3 hours on the phone with them and they admit that they told me it would be covered, but that the woman should not have told me that. Even though she checked with a supervisor, they say she was wrong.

    I asked to file a complaint and they told me a supervisor would call me to take my complaint. A week later, no one has called me. They have been incredibly difficult to deal with and I think this is their tactic to keep as much profit as they can. I am going to use my points and cancel my credit card.

  19. rude is an understatement.

    chase costumer service for credit cards has been the worst service i have ever encountered. i never write reviews but the outright disrespect that i had to deal with these people was beyond ridiculous.

    rude is an understatement. to the lady who i was on the phone i am sorry you hate your job but please learn manners. if you dont like your job then quit. she acted as if i was bothering her by calling. i refuse to ever get a card from these

  20. Bad Service

    Yet when I present my experience in dealing with Chases appeals process where I was literally screwed by Chase after contesting a charge- they relegate my comments to less than desirable status and dont include it in the rating process???

  21. They lied to me and would not even level with me about what happened.

    This required an expert opinion along with other expenses which cost over $1000. My two experts (one of which assisted me in undoing the harm of the original provider) completely backed what I had told chase to begin with- But – and their phone reps gave me a hint this had happened Chase had already ruled in favor of the provider.

    Chase led me to believe that if I succeeded in proving that my point was valid that I would prevail. They lied to me and would not even level with me about what happened.

  22. Bad Service

    There is absolutely no benefit to me for changing from a Visa to a Mastercard. NONE. All this does for me is make me have to go into everyone of my travel related accounts and change the CC on file and notify every company that does an automatic charge to my account. I hope you are getting something out of this, because frankly a new credit card design doesn’t really do it for me.

  23. Which is my recommendation to you!

    Chase Bank is a fraudulent institution!!!! they add terms on to your loan after you receive a loan. we got a cash advance and was charged 3% fee at the time of the advance. the program was a zero interest for one year of the advance.

    The following month we saw a 30.00 fee that we were charged and when we called about the 30.00 they couldn’t explain it so took the 30.00 off. the next month we received 36.00 fee and were told that there is a DAILY interest if %16.99 variable rate charged on any new purchases! we were VERY careful to ask all questions on the phone with the agent,

    when we received the advance, regarding about what rates would be and if there was any additional fees or costs and this RIDICULOUS interest rate was NEVER mentioned. Were canceling our cards and will NEVER USE CHASE AGAIN. WHich is my recommendation to you!

  24. Don't trust them.

    Chase Bank, Chase Credit Card Company is the WORST company to do business with. Don’t trust them. They don’t have your best interest in mind. And, when they screw you, they’ll give you the run around and “it ain’t my department” philosophy for customer service.

  25. the managers are completely incompetent.

    three horrific experiences with three different (older, asian) managers at this branch. i just joined yelp specifically to “yelp” about this branch in particular, despite being a lifetime chase customer from out of state. they’re fine if you only interact with them through an atm – don’t ever try to do any kind of business account transaction here or any of their peripheral services – the managers are completely incompetent.

  26. I am going to use my points and cancel my credit card.

    I have had a credit card with Chase for about 20 years. Their customer service used to be pretty good. Recently I used my points to rent a car. When I go to the airport it was a 2-3 hr wait for the car and I had to go to a conference. The woman at customer service for Chase Rewards told me to go ahead and rent any other car and they would cover it with the same amount of points. The rental was $1000 and they are refusing to cover it.

    I have spent 3 hours on the phone with them and they admit that they told me it would be covered, but that the woman should not have told me that. Even though she checked with a supervisor, they say she was wrong.
    I asked to file a complaint and they told me a supervisor would call me to take my complaint. A week later, no one has called me.

    They have been incredibly difficult to deal with and I think this is their tactic to keep as much profit as they can. I am going to use my points and cancel my credit card.

  27. Chase is very stingy with their credit lines.

    Chase is very stingy with their credit lines. They rely way too much on TransUnion. I had numerous hard pulls on my report i was unaware of and Chase punished me for it. They should consider real-life experiences between account holders and creditors.

    I have a very high limit with Amex and an excellent relationship of 16 years. Chase would only give me $3000 line when i have a $380,000 limit with Amex.Chase and Citi are the stingiest and i have an excellent though brief history with them.

  28. CONSUMERS BEWARE!

    CONSUMERS BEWARE!!! Chase closed my credit card account on May 31st without any notice! They didn’t even bother to notify me after the fact! I was left to find out on my own when I received an email from another company notifying me that my automatic payment was denied.

    Frantically I logged in to my Chase account to find out what happened and to my surprise my account was closed. I immediately called Chase to find out why they closed my account, thinking it must be a mistake, and was told I would need to call back in the morning to speak with a supervisor.

    I spoke with a supervisor this morning and the only reason he could give me for the closure was “it was in the best interest of the bank at this time” meaning either they weren’t making enough money off of me or they no longer wanted to honor the terms of my contract. I’ve had the card since 2007, use it frequently, have always paid on time, my account is in good standing and I only had an approx. balance of $700 (which is now paid in full). All my other accounts with other banks etc are also in good standing and I have good credit.

    I also checked my credit reports to make sure nothing fishy was going on there. I’m in shock that a company as big as Chase would treat a long time loyal customer this way! I received absolutely no notice before or after and was left hanging out to dry. They just lost a 10 year customer for life!!!

Wilmington 19850 DE US
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Reviews:28
Reported Loss :2352 $
Severity of Scam :High
Reported by : Anonymous
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