I received really bad customer service at Chase Bank. The lady teller walking through the lobby asked if she could help me. I said I needed to make a withdrawal from my account and get a few roll of quarters. She then told me to go to the ATM and withdraw the money.
Confused, I ask her if the ATM dispenses quarters. She says no, but that it’s easier to do the transaction that way. Still confused, I ask her if I can just withdraw the money from my account at the window.As she proceeds to the teller window, she comments with, “it’s just a waste of paper…”
OMG, are you kidding me. You want me to walk back to the entrance way, withdraw money from the ATM from my Chase account, wait in line again and exchange my money for quarters?? Ridiculous. That would be a waste of my time. All because she didn’t want to write out a debit ticket.
I was a teller many moons ago and all I had to do was provide good customer service and give people their money. Not that hard.