Beverly Hills MD

Their customer services is just an illusion

I checked beverly hills md video online regarding a lifting and firming cream. They have demonstrated amazing results and claims to get it in 2 months. I thought of trying the product as they offered full return if the product was shipped back within 60 days of purchase. I got two jars. However, there was no result that was visible even after finishing one of the jars.

I checked with the date of purchase. But, I had already exceeded the 60 days policy and I was left with the second jar which was not even opened. I thought of making an attempt to get the refund for the second jar. I checked their website through which I had made my purchase. I used their ‘contact us’ link to get through. I never got a reply on that mail.

Later, after few days, I got a courtesy call from a girl who worked at their front office. She called me to check about the feedback and had no idea about the mail I sent them. She did not mention anything about the inquiry. Hence, I took the opportunity to tell my discontent. She assured me that the customer support will contact me soon and blabbered about their customer centric values. But, she was wrong and lied to me.

That lady sent me some blogs and information related to their advanced cleaning technique which illustrated the right way of using the cream. I gave it a try and nothing changed. The cream was still worthless. I waited for some time to see if she called, which she did not. So, I had to contact them again. The lady was friendly but would that pay off my expense or the money that I wasted on their useless cream. No! I waited for a month to send another inquiry. How much time should I had given them.

Still, they did not contact me. They advertise about their product and talk about their customer values. However, none of that is true. They are liars and worst company I have ever dealt with. When they sent me the product, I received a letter along with the box that said I can call them whenever I need anything. But, it was just another way to trick your customers.

After explaining my problem to the lady and sending them two frustrated inquiries, they did not bother to return any of the replies. And then call themselves ‘customers focused’. They are running scam and fooling people to fall for their bait. There is nothing as such full refund. They can only make you go insane for trying to connect with them.

Once they have delivered the product, their work gets over. You need to sulk with the useless products all alone. They won’t give a damn about your experience and would keep ignoring your requests and complaints. Beverly Hills MD is a nightmare and the people running this nightmare are frauds.

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12 reviews on Beverly Hills MD

  1. Beverly Hills: The Law-breakers.

    There is an option for auto-shipment, which I made sure, I do not select. After making that sure, if you still receive their products and get charged for it. Then I believe, only the company is to be blamed. They actually wanted to charge me more. This isn’t business in real, it is robbing what they do. Little thieves in our system.

    Because of them every decent company is blamed of this notorious behavior. Charging anybody’s credit card without their permission is against the law. I am afraid I will do everything to make sure I receive the last penny which I paid them!

    1. Official Reply
      Sam Was

      I’m Sam from Beverly Hills MD.

      Hi Mary Susan, I’m Sam from Beverly Hills MD. Thank you for taking the time to leave us a review. I would like to discuss some of the points you made in your review… We would absolutely never charge a customer for products that they did not intend to order. That would be incredibly illegal… Which is something a reputable company like ours would never partake in. The Monthly Subscription Service is a completely optional feature. If a customer ever accidentally enrolls in the service or receives products they did not intend to order, our Customer Service team is standing by and can help resolve the issue right away. I apologize for the confusion that was experienced in the check out process, but I hope that I cleared up any concerns you might have. I would love to make sure that you indeed receive your full refund for the products you did not intend to order. Please e-mail me at [email protected] if you still have any outstanding issues! Thank you!

  2. Using Beverly means losing money

    Beverly Hills are such elusive class of people that even thieves are better than them. I was charged for the product that I purchased on 3rd June, 2016. If you ask me the status of the product; it is, NOT RECEIVED. The product that I bought was an anti-aging cream. All I want to say is, today is 20th.

    I haven’t received the product yet. For a person of fixed income, these things matters a lot. May it be lesser in amount than others, but $44 for me is still a lot.

    No one should use Beverly Hills’ products.

    1. Official Reply
      Sam Was

      Hi Ashley, I’m Sam from Beverly Hills MD.

      Hi Ashley, I’m Sam from Beverly Hills MD. I am so sorry to hear that you never received the product that you ordered. For future reference, if you ever experience any shipping issues, our Customer Service department is standing by Monday – Friday, 5am to 7pm PST, and Saturday – Sunday, 6am to 4:30pm PST at 1-877-828-5528. You can also e-mail me directly at [email protected]. We are both able to fix any issues you might experience. I would love to make sure that you received your order or received a full refund if the product never came. Please e-mail me directly at [email protected] and I can look into this right away!

  3. Choosing them was like robbing yourself up!

    It all started with a phone call that I received from a lady named Kayci, who said she was calling from a company named Beverly Hills MD. She said the phone call was to talk regarding a product which their company had launched: A dark spot corrector. I denied at first, but then when she told me how one could get a refund if the combination of two products.

    She also made sure that I was informed how the product would only work when, a person applies that for 4 months regularly. I agreed to what she said and waited for two months extra than the 4 that she said. I got absolutely no results! Now as per the commitment that was made to me, I tried for getting my refund. So I called the same lady “Kayci”. She was so adamant on denying the facts; that I had to request her to let me talk to someone who could help me out. Only then, she sent me to a customer care executive.

    While talking to them on phone, I realized how I was fooled by Kayci. She did not even mention properly, the terms and conditions. All she said was, if the results weren’t achieved, I would get a refund. But it wasn’t that easy. There were some terms and conditions that were supposed to be fulfilled, otherwise they weren’t going to pay you back. These conditions were but of course essential for the product to work, as per their promises. It had tons and tons of rules. These rules looked like I were reading constitution book of America. “You cannot do this, you cannot do that.” According to which any person can never get his/her refund back. These rules are prepared by the company in such a manner that they have purposely made sure they don’t have to pay anyone! That’s all I could say, due to which I am also unable to get my refund.

  4. Be very cautious while choosing Beverly!

    Beverly Hills MD are no less than a bunch of thieves robbing a bank. They are collection of crafty hands which is focused on one thing i.e. robbing people’s money. I happen to order two jars of Beverly Hills MD Lift + Company Sculpting cream. This is what I ordered on 26th of May 2016.

    After ordering this, I waited for my order to get confirmed. I received a message that my order was confirmed, so I got relieved. They charged me something close to 100 USD. They charged me $100 and I got my order confirmed. This information was displayed on their own website in which I made my account. Now, I think either this company doesn’t know how to handle a website, or they purposely do this to rob off people’s money. The reason why I am saying this is: I haven’t yet got any confirmation from them about, when are they dispatching my order. They haven’t sent me any message, when I am supposed to receive my order! I am at my home waiting for my order, already paid what they asked me to pay, and I have no clue about when the product is going to be handed over to me! This is Beverly Hills for me.

    They take people’s money, they do not respond to their email. They leave people in the middle of their road, make people go helpless. Just for some other information I would also like the viewers to know that they are ignoring my emails. Also they do not even have the information on their website about their CEO, whom you can contact to when anything goes wrong. And they also tell people how their customer service is the one which is totally eccentric and customer focused than others. This is the piece of shit that they tell other people.

    I want to let people know that please don’t fall into their trap. It was my bad luck that I fell into their trap, and now I have no idea about the 100 dollars that I spent on their product. They are not at all customer friendly website. This is not how a business should run. A business should run by respecting a customer, the most. But for Beverly Hills, I suppose it is totally opposite. They do not care about customers and the troubles which customers face because of them, their website and their fake commitments. People, please beware about them.

    1. Official Reply
      Sam Was

      frustration you experienced when you did not receive another e-mail after your confirmation e-mail.

      Hi Beth, I’m Sam from Beverly Hills MD. Thank you for taking the time to leave us a review. I would like to discuss the points you made in your feedback. First off, I apologize for the frustration you experienced when you did not receive another e-mail after your confirmation e-mail. Our standard protocol is to send the confirmation e-mail of the order and then our customers typically receive their their products within the following 5-7 business days. Based on the information you provided, it seems that you should have received your order very soon after you left this review on June 7th, 2017. I would like to stress that if you ever have any questions or concerns about your order, our amazing Customer Service Department is standing by Monday – Friday, 5am to 7pm PST, and Saturday – Sunday, 6am to 4:30pm PST at 1-877-828-552 to help assist all customers. Or you can e-mail me directly at [email protected]. We are completely available to answer any and all shipping questions as needed! I would love to make sure that you did indeed receive your order… Please feel free to e-mail me! Again, I apologize for the frustration you experienced but I assure you that is never our intention. I look forward to hearing from you to confirm that you did receive your product! Take care!

  5. Product quality totally uninsured @ Beverly Hills

    Beverly Hills has the worst set of doctors in their team. Not just worst set of doctors, but they also have the worst set of products. Their very own Lift & Sculpting cream caused me blenching which lasted not just for few minutes, but for hours.

    After under going this kind of pain for hours, may facial skin was completely swollen. Contacting the doctor led to my complaint dismissal. Customer Care Executive named Giselle was so rude that she blamed me for faking this kind of issue. My point is, what kind of logic is this that if no one has had it in past, no one will ever have it in future.


    1. Official Reply
      Sam Was

      Hi Veronica! I’m Sam from Beverly Hills MD

      Hi Veronica! I’m Sam from Beverly Hills MD. I am so sorry to hear that you had this experience while using our Lift & Firm Sculpting Cream. While a majority of our customers have reported positive experiences while using this product, we do understand that it may not work for everyone. We do also always suggest that you consult your primary physician or dermatologist before beginning a new product to ensure that you do not experience any interactions. I am also so sorry to hear that you experienced frustrations when working with our Customer Service Department. Our customer’s satisfaction is our #1 priority so I sincerely apologize that your experience was not a reflection of this. I will take note of this to ensure that it never happens again. I would love to refund your entire order, regardless of how long it’s been. Please e-mail me at [email protected] and I can begin the refund process right away!


    I had been using this lift serum cream on my face for the last 2years. I had been out of work and didn’t have the money to no longer buy it. So I told somethings and decided to treat myself to my favorite face cream.

    I bought all 3 of lift and sculpting, at a lower price. Was so excited when I finally got it. Ripped open the box, unscrewed the cap and took my 2 fingers dipped inside to put on my fresh scrubbed face and HOLY SHIT!!!! SMELLS LIKE SPOILED MILK. DATS NASTY! Tried calling the company you either get an announcement or a busy line. Every email I send gets sent back to me. So I guess I got fucked on my purchases.

    I guess there lower price were being sold to put new stock in. Never ever will buy from you people again.

    1. Official Reply
      Sam Was

      Beverly Hills MD

      Hi L, my name is Sam and I work over at Beverly Hills MD. I was so upset to read your review! I am so sorry to hear that you had this experience while trying our product. While there are thousands of people who had a great experience with our Lift + Firm Sculpting Cream, we do understand that not everyone will enjoy it. We wholeheartedly stand by our Money Back Guarantee so I would be more than happy to issue you a full refund if you purchased directly from our official site! Please e-mail me at [email protected] and I can begin the refund process right away. I would also like to make sure that you have our right phone number… You can reach our Customer Service Department at 1-877-828-5528 and they can assist you with a refund as well. I look forward to hearing from you and making this right!

  7. Wow what a lie they only refunded half of my money.

    I only wish I had read some reviews from others before i order. I call in after using the product and told the young lady that the product did not work for me. And I was not totally satisfied. And would like a total refund.

    I told her I had use one bottle and threw it away but I still had one left. She advised me that ok we will refund your total price. Wow what a lie they only refunded half of my money. No one ever told me i had to keep the empty bottle. I wrote them serveral email but only to get a apology not my money back. It a scam . And before you buy do what I did not know read some of reviews. It is a shame how these company do business.

  8. I ordered 3 products . The first one was great. The remaining 2 I cannot even use . No product will come out of the syringe. What can I do. ? I don’ the want to purchase 3 again and can only use 1.

    1. Official Reply
      Samantha Was

      Hello Betty. I am Samantha Was with Beverly Hills MD. I am glad to read that you have experienced great results using our products. I would like to look further into your issue. Please email me at [email protected] so I can issue a replacement as a courtesy immediately.

  9. You must expect a miricle!

    I have used Beverly Hills MD Firm and lift for over a year. The results are better than many of the more expensive products I have tried. It is not a miracle – the result is noticeable if you use in morning and night- I only use on my neck, chin area. And when I don’t use I can see the difference! If you expect drastic change you probably need plastic surgery.

    1. Official Reply
      Samantha Was

      Lift + Firm Sculpting Cream

      Hello Bonnie. Samantha Was from Beverly Hills MD here. I am so happy to read that you have experienced great results with our Lift + Firm Sculpting Cream. Many of our customers have also experienced benefits while using our range of products, which is why we stand by our 60-day money back guarantee. Please reach out to me at [email protected] if you have questions or comments you would like to share.

  10. I bought the 3 vials of yhe beverly hills product said to cover fine lines and wrinkles to go on a trip to another country. Used all 3 thinking i must be doing something wrong but followed directions. The did absolutely nothing! Came back 2 late to return. A waste of 120.00.

  11. Over-priced and worthless

    I have ordered several of their products and they all smell bad and don’t do a thing. I truly believe the claims they make are outrageous. I got better results from a $10 vitamin C serum and coconut oil … at least they left my skin soft and smooth. Lesson? Learned.

  12. could have killed me

    I called customer service to ask if Dermal Repair Complex safe to take with coumadin. Was told to see my doctor and hung up on me. Since the only way I could discuss with my doctor was to know the actual ingredients, I ordered it. It does not indicate the amount of saw palmetto, so I took it for three (3) days only to discover a severe reaction. if you are on any blood thinners, DO NOT USE THIS!

Wilshire Boulevard 8383
Beverly Hills 90211 CA US
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Reported Loss :1200 $
Severity of Scam :High
Reported by : Anonymous
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