I am a customer of American Heritage Federal Credit Union and I am not a new customer.
My experiences with AMHFCU have been all but enjoyable.
To begin with, they require an entirely new application each time you open another account.
That is completely ridiculous and a waste of time.
They misspelled my name not once but twice on my checks, not a huge deal but very annoying having to deal with.
My debit card randomly worked, sometimes it would say wrong pin, sometimes it would work.
I had to drive to a branch that is 25 miles from me, because my local branch could not fix it.
This happened three times total, once to my wife, and twice to me.
When I call customer service about it, all they say is go to your branch.
They are not able to change a pin at the customer service center? What is that? Want to open a business checking account? They ask for so much unnecessary paperwork that I decided to leave it with “big bank”.
Aside from interest on my checking accounts, I have not seen a single benefit to this credit union over other financial institutions and will not be back.
Their rates aren’t much, if any, better than other institutions, and the customer service is horrid.
I would venture to say they are worse than what I have experienced elsewhere.