I had my policy with Travelers for a year and I never had any problem with my car. So, I never had to deal with them, until when I wanted to renew my policy the next year. When I called them, they send their agent to my place to assess the condition of my car. The agent was scheduled to come the next morning before my office time. But, he was an hour late and I had to miss a very urgent meeting because of his irresponsibility. When he arrived, he gave me a checklist of the things needed to be fixed for continuing with the insurance. I must add, he never apologized for coming late. It was rude, but the insurance policy’s renewal date was approaching, and I did not want to make any scene out of it. So, I ignored.
I left for the office that day. Within a week, I did all the repairs that he asked for and sent him pictures every time I fixed the items from the list. I mailed them the pictures as well. I waited for few days. When I did not hear from them, I called them for an update. I was not left with much time to renew the policy and I was trying to save the relapse.
When I called, I was informed that there was one more repair that was needed. I would have appreciated if they would have informed a bit earlier. I was close to the last date. Hence, I made the necessary repairs at the earliest and sent them the images right away. I again waited for 48 hours for the reply which is their standard waiting time. But, I did not get any reply from them. I called them again.
This time, the lady who received the call, asked me to wait for few minutes while she checked with the concerned department. After few minutes of waiting, she told me that I would receive a call in an hour to confirm if there was anything remaining for me to do. I told her that it was a Friday and my policy was due on Saturday. I tried to make her understand the urgency. She assured that I would get a call.
It was already 4:00PM. I did not receive any call. I was busy in a meeting and did not know that the hour was already gone. When I checked, it was 5:30 PM and no one answered my call. I couldn’t do anything but waited for Monday. I called them first thing in the morning to find an update about my case.
They informed that they had mailed me the details and wanted my approval on mail. But, the email address they used was incorrect. They said that they would rewrite my policy for a higher amount as per the new amendments. I rejected, and they said that they would be cancelling the entire policy in that case.
Travelers Insurance made the mistake or did it purposefully, but I was the one who had to pay for that. I will never recommend them.