forms this morning for my Health Savings Account. I didn’t remember my password so I hit the button for ‘Forgot / Change Password’.
I filled out the information requested and waited for a link to be sent to my email.
No reset link was ever sent. I then tried to log in again with another password option.
I was given the prompt ‘temporary password has expired’ and that I must call into this Customer Support #.
I call into the Customer Support # only for them to inform me that I really needed to call into this other #.
They transferred me, verifying name, social security #, and birthdate each time.
However when they asked me questions about the account that I couldn’t answer (because I can’t get into my account), they informed me that there was nothing they could do.
Soooooo, now I will just never be able to have access to my account? Of course I asked to speak to a supervisor.
After several minutes a supervisor came on the line and said they could get me into my account but would need a call back # and that once somebody could call me back at that # they would be able to reset my password.
Three hours later, I still had not received a call back and had to make a third call to Optum.
Thankfully the woman I spoke to was bright and able to finally get me into my account. I can’t believe getting a password reset is this complicated and so time consuming!