Just read the reviews on https://www.trustpilot.com/review/www.latoken.com
Read their telegram and see for yourself. People complain all the time about lack of support. They don’t provide any channels of support other than Telegram and Zendesk. When they are unhappy with you then ban, block and suspend you.
They keep your support ticket hanging for weeks and months hoping you give up and go away. They end up keeping the crypto that you lose.