At one point in time Everyday Healthcare was an amazing health clinic, but that has changed. In the last few months, my appointments have been changed at the last moment.
I’ve been forced to see a Nurse Practitioner who was still in training when my appointment was to see Dr. Wilson for a follow up on a complex issue.
In my most recent visit, I was talked down to by a provider who I don’t think took the time look over my medical record, and wasn’t aware of the history.
When I asked for a referral because of a chronic issue, we were treated as if this was our first point of contact and stated he did not have enough evidence to refer me.
I have provided this office a paper copy of my medical records, including MRI results and other tests done.
I’m not sure if this provider did not look at my records, or if those records were lost.
He pushed for x-rays and treated me like I needed to start from square one.
I would have been open getting a x-ray done, but I also feel like this provider should have looked over my records and scans before trying to get more tests done.
He treated us like this was our first visit to a doctor we visited about this particular issue, it isn’t.
When we questioned him about the MRI’s and other scans done, this provider replied in annoyed tone said “it will be up to the spine guys to review that”.
The woman handling medical records seems to be unaware of the federal law.
They are breaking federal regulations, claiming that they can only provide paper copies.
I’m sending out a fax and registered letter requesting me records in a electronic format with copies of of the federal law that states: a patient has the “right to obtain from [their health care providers] a copy of [their medical records] in an electronic format,” 42 USC § 17935(e)(1).