My fiancé and I used this service to move apartments in Alexandria. He and his friend had used the service before and had a perfectly pleasant experience. The same was not true this time around. The packing team was one man short so we had just one guy show up to pack up 5 rooms; he spent 5 out of 6 hours just packing up the kitchen! JUST THE KITCHEN! We had to call two to come over to help us pack up the other rooms before the movers arrived! The movers got there on time but did an unimpressive job loading the truck (kept missing items that we had to point out were supposed to be loaded, did not wrap furniture in blankets, didn’t perform an inventory). Our new place was about 3 miles from the old place, and within that 3 miles they managed to damage 5 pieces of furniture. Our end table was scratched, our book shelf and headboard broken, and the couch ruined. Robin exhibited an attitude over the phone when we called to complain about our service and reconcile the bill. I used to be in the military and have experienced many different moves over the years; this was the worst moving experience I have ever had!