I would try AVOIDING Christine Kani at all cost. We had the most horrific experience working with her.
She made an error on our preapproval!! She all of a sudden decreased our preapproval amount like it was no big deal, and without apology for her mistake.
Unfortunately, we had already bid on a house using the higher preapproval. (Luckily, we did not get that house) She was also very slow in her responses to questions I needed right away.
After many communications with the Manager, we were finally able to have our account transferred to a different broker. (WF will try to avoid transferring accounts to a different office for the sake of a “non-competition clause”, but if you bring up an issue to a manager, they will let you transfer without going through the whole process again, especially in our case because it was clearly her fault) Things went so smoothly after we had our account transferred to a different broker (in a different office), without stress or hassle.
We couldn’t believe what a difference having a good mortgage consultant makes.
Our new consultant looked at our application right away, and couldn’t believe Christine’s mistake, as it was so obvious.