Water and Power Community Credit Un...
Customer ServiceI really dislike giving bad reviews but the Water and Power Community Credit Union truly deserves one.
I needed copies of banking paperwork and was told by the call center representative that I could either go to a branch or fax the request.
I was in San Francisco, so faxing was my only option.
Here is where trouble started: the people at the call center have no information.
They do not know the fax number in which I was to fax the request, nor did they know a phone number/anyway to contact the branch to get that information.
I called during business hours at least 6 times. Not one person could give me any information.
And of the 6 call center representatives, only 1 person actually seemed to care about not being able to help.
One woman actually said “well, what do you want me to do? I don’t have the information”. What customer service.
I am most likely going to bank somewhere else in the near future, and I strongly suggest staying away from WPCU.
One good incident: I went into the Sun Valley Branch, and Jeanette Cabrera listened to me and was actually able to help me, she was apologetic for what I had been through and had a nice disposition.
They cheat on loans
I made a line of credit, my car, and a small loan.
They put a line at my house saying I don’t pay on time. that is not true, from the beginning the payment was direct from my bank. They added foreign charges on the loan, which I signed at the beginning. 2007
I love my Water and Power Credit Union.
I love my Water and Power Credit Union. They have the best people working there and the service is always a 10! I frequent the Sunset Branch with Angel, Italo, Joana, Bernice, Emily and Bob – these people are so friendly and professional every time. I’ve been a member for over 20 years and nobody does it better!
Congratulations on providing excellent customer service!!!!!
I want to thank Larry, Valerie, and Nancy. My loan transaction was much needed. You guys made the whole transaction smooth and painless. Congratulations on providing excellent customer service!!!!!
I just wanted to say water and power is a great credit Union.
I just wanted to say water and power is a great credit Union. I needed a loan,Fernando one of wpcu employee was right their to assist…no hassle great communication what else could I ask for…..thanks Fernando.. if ur needing a loan look up Fernando u wont go wrong.. merry Christmas everyone
I'm going to stop here. This place is ridiculous.
Taking my business elsewhere
1) because I rarely get a call back when they say the will call back
2) when I contact them via email I never get a response
3) their site is down often. I went 3 days without being able to access my account
4) their tellers have an attitude
5) their customer service reps just pawn you off on other people
6) their rates are not competitive compared to to other local credit unions
Absolutely the worst
Absolutely the worst customer service among the several credit unions I’ve dealt with (actually the others have been either very good or excellent). The last rep I spoke with (I believe named Rena) didn’t want to hear my issue about my credit card and pretended to have problems with the phone.
After establishing a good connection she went silent only to speak when she said goodbye. Very rude. No different than other experiences from other Yelpers. I had to take care of my credit card issue through another means.
Listen, I’ve been with this credit union for decades – banked with them, applied for loans, and placed my paycheck in direct deposit with them. They’ve gotten worse especially in the personnel they hire.
***Update*** Contacted one of their managers (“Allison”) who is one of their long-time employees. She’s a professional: listened to my issue, took care of it correctly, and all with a calm demeanor.
I was not pleased with my experience when I first posted my review but now her response has made me temper my comments. Thanks Allison for your assistance.
the phone system is HORRIBLE
the phone system is HORRIBLE … takes days for someone to return ur call and after 5 pm ur screwed”