Total Care Physicians

The Woman At The Front Desk, Is Crazy & Rude

I liked Dr. Ciaccia but would never go back to see her because Alicia, the woman at the front desk, is crazy, rude and extremely unprofessional.

She accused me of being a liar, hung up on me several times, and would not pass my messages on to Dr. Ciaccia.

I was very sick with the flu at the time, had an awful cough and needed prescription cough medicine.

My pharmacy lost the prescription and it was never filled.

When I called Dr. Ciaccia’s office to let them know what had happened Alicia said “your boyfriend wasted it”.

When I told her I don’t have a boyfriend and that the prescription was never filled, she hung up on me.

Every time I tried to call back she would scream at me “your boyfriend wasted it” and then hang up on me again.

I was finally able to get in touch with Dr. Ciaccia and get my prescription but after telling her how I had been treated by Alicia there was no apology nor anything done to address Alicia’s out of control behavior.

I would never go back to this Doctor’s office again.

Is Total Care Physicians legit?
Total Care Physicians is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 4 consumer(s) was/were given a Total Care Physicians as a negative rating, and only a few left positive feedbacks.
Where is Total Care Physicians located?
Total Care Physicians is headquarted at 3259 S Wells St Chicago, IL 60616. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Total Care Physicians by dialing (312) 225-5785 or visit their website Totalcarechicago.com.
How much monetary loss is incurred by Total Care Physicians’s customers?
According to the reviews posted by Total Care Physicians’s customers, US $1854 was the total loss incurred, and hence the severity of the scam is medium.

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4 Reviews on Total Care Physicians

  1. Love the clinic the doctors and staff are great.

    Love the clinic the doctors and staff are great. I’ve been going there going there sine they opened…best clinic in the neighborhood withe the best staff

  2. Scammer

    When I called the receptionist gave me so much attitude and I was not even offered an appointment date. I hope it wasn’t because the insurance from my job was accompanied with Medicaid.

  3. Just called to ask about an appointment, SUPER RIDICULOUS

    Just called to ask about an appointment, SUPER RIDICULOUS!!! Receptionist said I need to wait 2 weeks almost to let my child see a pediatrician.

    How is it that China can meet the demand to see patients on a daily basis and doctors can’t see a patient until 2 weeks in USA. SMH!!

  4. I would never go back to this Doctor's office again.

    I liked Dr. Ciaccia but would never go back to see her because Alicia, the woman at the front desk, is crazy, rude and extremely unprofessional. She accused me of being a liar, hung up on me several times, and would not pass my messages on to Dr. Ciaccia.

    I was very sick with the flu at the time, had an awful cough and needed prescription cough medicine. My pharmacy lost the prescription and it was never filled. When I called Dr. Ciaccia’s office to let them know what had happened Alicia said “your boyfriend wasted it”.

    When I told her I don’t have a boyfriend and that the prescription was never filled, she hung up on me. Every time I tried to call back she would scream at me “your boyfriend wasted it” and then hang up on me again.

    I was finally able to get in touch with Dr. Ciaccia and get my prescription but after telling her how I had been treated by Alicia there was no apology nor anything done to address Alicia’s out of control behavior. I would never go back to this Doctor’s office again.

Reviews:4
Reported Loss :1854 $
Severity of Scam :Medium
Reported by : Anonymous
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