Thomas J Fannon & SonsApparently it's a flat fee they keep secret until they send you
I’m not one to complain, but people should beware of this company lest they be caught off guard by a $150 charge.
I had been planning to call a heating/AC company to look at a wall unit in my sunroom that didn’t seem to be working correctly. Woke up one morning and saw TJ Fannon and Sons at my neighbors house. So I called their office and asked if they could stop over at my house when their crew was finished at my neighbors. They said they could, and I appreciated their flexibility.
The two technicians came over and within about 10 minutes determined that the only possible remedy for my wall unit was to completely replace it. They said they could give me an estimate when they got back to their office later that afternoon.
The two techs seemed to hang around for about 15 more minutes, and I couldn’t figure out why. Our conversation seemed to be covering the same ground over and over. The AC unit needed to be replaced, I got it.
Finally they left, and a few days later I got a bill in the mail for $150. While I certainly expected to pay for the techs’ time, this was pretty steep, and no one had mentioned this flat fee per visit when I called the office. The techs didn’t mention it either. But now I understand why they loitered at my house for so long — they wanted me to feel like I got my money’s worth.
Well, I don’t. They were already right next door, and all they did was look at my unit and tell me they couldn’t fix it and I could replace it if I wanted to. They could have been in and out in less than 10 minutes, but instead were at my house for around 25 minutes.
When I called the office and politely asked if my bill could be reduced, they refused, saying $150 was a flat fee per visit, as long as the visit was less than an hour long.
Apparently it’s a flat fee they keep secret until they send you the bill.
3 Reviews on Thomas J Fannon & Sons
I would not recommend the company.
They replaced my oil heater with a gas furnace several years ago and that was a satisfactory experience. Since this summer I have called and visited their office in person to request an estimate to remove an above ground oil tank. After several calls and visits they don’t even have the courtesy to return a call to let me know if they are interested in the business.
The women in the office take messages and promise a call from Tom or a salesman but it has yet to happen. Incredibly poor service particularly for a returning customer. I would not recommend the company.
Dont use this
Oil service folks need customer service training
The prior owners of a home I recently purchased had T.J. Fannon install a new heating and air conditioning system in the attic a while ago in a home that is now 60 years old. The duct work was poorly done according to my new heating and air conditioning maintainer.
The connections between air handler and the sheet metal duct work were not sealed with duct tape, only the insulation was taped, allowing the escape of cooled and heated air into the unconditioned attic.
A number of the straight runs of flexible duct were much too long adding curves in the run which reduce the efficiency of the air flow. A number of runs for flexible supply ducts have tight 135 degree or tighter turns that reduce air flow. One of the major supply ducts supplies only 2/3 of the air flow necessary to supply ducts for two levels of the house.