Shelter Mortgage Company

Worst Customer Service

This was a mixed bag of tricks with Shelter Mortgage Company. They did a VERY good job in the speed at which they got our loan thru.

What was NOT was their OWN added in requirements to the loan such as requiring you to have two months payments in arrears.

This is for Shelter and Shelter alone to make your loan more palatable to the mortgage company they will sell your loan to.

This also uses the FHA Loan process for their own designs rather than for the groups that it was intended.

Our loan was sold in less than a month. Shelter is part of Guaranty Bank.

Guaranty Bank has the absolute worst hands down customer service department of any mortgage company Ive ever dealt with.

They are rude and loud and have a canned speech they give you rather than listening to your questions or finding out what your needs may be.

Its probably a VERY good thing that the loan was sold rather than having to deal with these folks for any length of time.

I would avoid this whole deal.

Is Shelter Mortgage Company a scam?
Shelter Mortgage Company is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is Shelter Mortgage Company legit?
First Shelter Mortgage Company is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Shelter Mortgage Company’s consumers?
There is/are 1 review(s) posted about Shelter Mortgage Company and it indicates that the severity of the scam is Medium.
Where is Shelter Mortgage Company located?
Shelter Mortgage Company is located at 17101 Preston Rd, Dallas, TX 75248, USA. You can contact Shelter Mortgage Company by dialing (972) 248-1050 or visit their website N/A before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Shelter Mortgage Company’s customers?
According to the report(s), US $2355 was the total loss incurred by Shelter Mortgage Company’s customers.

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1 Review on Shelter Mortgage Company

  1. I will insist all my friends get their loan thru Shelter.

    I got my mortgage through Shelter at the Sherry Lane office in Dallas. After I had been given the run around with another lender, I couldn’t believe how competent and easy to work with Shelter was.

    My loan, considered “iffy by the other lender, was processed at record speed with a great rate and the utmost of professionalism and courtesy. I will insist all my friends get their loan thru Shelter.

Reported Loss :2355 $
Severity of Scam :Medium
Reported by : Anonymous
Views :