Robert Hayes CPA
Tax ServiceWe were long time clients of Mary Walker and Bob bought her practice. We decided to try Robert Hayes CPA this year.
We had one phone call and sent over every document needed.
When we asked questions regarding our returns this year we were told they did not have the information needed.
I expressed my concerns and that we should have another person review to see if accurate and answer the questions.
The response I received was to go f*ck myself and take my tax returns with me just DAYS before our filing was due.
I don’t know what tone he is talking about but this behavior is not okay.
“Hi Dierdre,
The statement clearly says “disability benefits” which usually are not taxable.
The issuer is required to make their best efforts to put in the taxable amount in Box 2, which is clearly empty.
You failed to completed an organizer which would tell us whether the beneficiary is disabled or otherwise, so we left the box blank as there is nothing else given to say what it is.
If you feel compelled to go elsewhere, that is fine, but this type of tone in your response is ridiculous.
In fact, the more I think about it, you can just go fuck yourself and take your return with you.
Horrible. He makes errors and is rude.
Incompetent and rude. His errors cost us money. He has no redeeming qualities. He bought the business from Mary Walker, who was great. So we just transferred over to him. From day 1, he was a disaster–and he doesn’t even know it. For your sake, and for the sake of your money, find someone else.
1) At our very first meeting, he was very ill-tempered, short with me and raising his voice. At one point, I stood up and said something similar to, “I can see that you are having a bad day. I am sorry to bother you. I guess I can look for another tax preparer or come back when you are feeling better.” He stood up and, while not apologizing, he told me that that would not be necessary and his demeanor did change. He has gotten upset with both me and my wife. My wife and I have been very patient with his little tantrums. I am certain this is an issue in his life; that is, that people have called him on his short temper and/or disposition. He really needs to learn how to treat people. His people skills are in dire need of great improvement.
2) He got upset when I said to him, “I received a Notice of Tax Return Change. Why did I get the refund? Is it because you flipped the digits on our estimated tax payments?” He never researched the issue, just got upset with me.
3) I sent him this email on March 13: “Hello, When I dropped off our tax documents at your office, I had all my documents in a blue hanging manila folder with a tab that says, “INCOME TAX”. Do you have it?”
His response: “I really couldn’t tell you. My admin is out due to the schools being closed and there are more urgent things requiring attention than looking for this.”
When I asked him for my original documents again today, he replied, “We are done.”
4) He rarely returns emails. I have to write him more than once to get a reply.