RoadRunner Auto Transport

RoadRunner is an unethical and irresponsible company to deal with

Mathew Raving was the man from RoadRunner who talked to me about the transport of my car. This guy was a good salesman and efficiently made me ditch the other company I was in talks. He suggested that I should not go with cheap companies as they would delay the process by making excuses.

He further added that RoadRunner Auto Transport was best and would never make such delays. The dates once confirmed, stays that way. He said that the companies asking for low rates further increase the payment by delaying the shipment and this would not happen in their case.

So, I canceled the order with the other company and gave him the responsibility of the transport. On 23rd March, he provided me a shipment date of 26th March. He promised that the delivery will be made on 29th March.

This sounded good to me. Now, the next day, on 24th March, Mathew gave me a call. He informed that the first carrier he talked to, canceled the pickup. However, he has arranged other pickup. The pickup will happen on the date discussed before, but the delivery will happen a day before, on 28th March.

This was even better. I never got any calls again. On 27th March, when I called the office to know about the status and to check some paperwork, I was informed that no one came to pick up the vehicle in the first place.

I straight away called Mathew. He did not know about that incident and sounded shocked. He then put me on hold and did not even asked me to wait on the call. I was on the line for 15 minutes. After that, I hung up and called him again and again. However, he did not pick up.

I even filed the report with the concerned authorities and talked to the carrier that was assigned to make the pickup. The person on the line said that there was a breakdown and they would be picking the vehicle at 2:30 PM and would deliver by 29th March.

Again, I thought to let it go and got busy with my work. I got a call after 5 hours from the second carrier and he told me that the pick was canceled as the truck was stuck in the mud. A few hours later, Christopher called me and said that they would be aligning another pickup. I asked for a refund.

I received a mail saying that the refund will happen in a week’s time. Next day, I tried to connect with a different company for scheduling the pickup. However, they said that the request was still with RoadRunner and they cannot do it.

I called these guys back and they only answered saying, dude, it takes time. So, now I will have to wait until they cancel the booking from their end. These guys scammed me. I believe that they were specifically the low-grade companies that Mathew was talking about.

Is RoadRunner Auto Transport a scam?
RoadRunner Auto Transport is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is RoadRunner Auto Transport legit?
First RoadRunner Auto Transport is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by RoadRunner Auto Transport’s consumers?
There is/are 10 review(s) posted about RoadRunner Auto Transport and it indicates that the severity of the scam is High.
Where is RoadRunner Auto Transport located?
RoadRunner Auto Transport is located at N/A. You can contact RoadRunner Auto Transport by dialing +1 888-777-2123 or visit their website N/A before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by RoadRunner Auto Transport’s customers?
According to the report(s), US $219 was the total loss incurred by RoadRunner Auto Transport’s customers.

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10 Reviews on RoadRunner Auto Transport

  1. read the reviews here and on yelp, google., transport reviews

    read the reviews here and on yelp, google., transport reviews

  2. SCAMMER! Cancelled Service 5 weeks early before assinment-Charged Fee Anyway

    SCAMMER! BEWARE!I scheduled a reservation for auto transport about 7 weeks in advance and due to coronavirus and my health risk cancelled my relocation and cancelled the auto transport 5 weeks in advance well before they had assigned a carrier naturally so early. When I made reservation I even asked about fees and the person on phone assured me that there would be no fee anyway if cancelled 48 hours early.. Nonetheless, I ended up cancelling 5 weeks early before an assignment. I noticed a charge on my credit card and when I looked at contract saw in fine print the cancellation fee ONLY IF after assignment. NO ASSIGNMENT. When I called the person argued that it didn’t matter, there would be a fee even though no-one assigned anyway. I am dealing with my bank to dispute formally. Terrible scammer this company. Never use. BEWARE!

  3. Scam!!

    Stole $135 from us – “cancellation fee.” Had scheduled transport of car. Carrier had not yet been assigned, & cancellation was made more than 30 days out. Had to sell said car due to COVID -19. No service provided to us, yet they still took $135 that we need for food & rent. We are disputing charge. What a racket/scam. Employee “Jenna” was a real peach on the phone – NOT.

  4. The Customer is not King at Road Runner Auto Transport

    I booked an auto transport with this Broker. After booking I started seeing their horrible review everywhere and decided to cancel. I cancelled my booking within 4 hours.

    Because they did not find a carrier for my yet, I assumed that they would not charge me a cancellation fee. They did however charge me a cancellation fee.

    I decided to call the cancellation department to inquire about the fee, and was greeted by a very defensive employee who kept referring me to their policy. Their policy is 5 pages long. I am no lawyer and no expert in the kind of legal speak that their policy consists off. But according to the very confident person on the other end of the line, their policy clearly states that I would have to pay $135.

    It would have been nice if this company would treat their customers better and have a policy that states that no pay is required if no service is rendered.

    Customer is King? Not at Road Runner Auto Transport.

  5. No Details Until You get Locked in

    GO WITH SOMEONE ELSE! ZERO STARS FOR THIS COMPANY. IF YOU ARE PURCHASING A VEHICLE FROM A DEALERSHIP, GO WITH THE TRANSPORT COMPANY THAT A DEALERSHIP USES EVEN IF IT COST YOU EXTRA. Horrible customer service. I received plenty of insults from a RoadRunner Auto Transport broker because I cancelled my delivery. I had to hang up on him and write this review. This is such a sleazy business that spending a little extra will give you the peace of mind that your vehicle will actually get delivered in one piece. There is plenty of missing information on their website including a cancellation fee. They will NOT give you a time estimate for delivery since they are all brokers and will contract out to whomever has space available in a truck. I decided to cancel my booking because the amount of time it would have taken to get my vehicle shipped from the mid-west would have taken well over two weeks. Even this company’s answers are unclear and you can only get the real estimated time if you booked online. I got scammed by RoadRunner Auto Transport because in put in a reservation because they would not give me a real estimate. Save yourself the headache and stress. Use someone that a friend of family recommends. My information was also sent to a national database for these brokers. I only wanted a single quote, but my information was sent to literally hundreds of shipping brokers who constantly call. Better yet, save your money, buy a plane ticket and drive your car home while making it a vacation. You would have spent more shipping it. Stay away from RoadRunner Auto Transport.

  6. This is a completely dishonest and unethical company. I cannot stress just how horrible they are, the company basically provides no service, takes your money and in my case didn’t even know who picked up my car leading me to believe it was stolen. There employees are rude, want to argue, have minimal skills and their only resolution is excuses. They refused any information on ownership of the company. The whole thing is a scam. If I could give zero stars I would.

  7. Worst Ever

    They are quick to take your money but will not answer the phone afterwords. Took twice as long as the quoted 3 days and never heard from them until the car showed up. Car had missing parts that nobody knows where they went. It’s all contracted out. All they do is take the call and your money. I have to say I’m lucky compared to some of the terrifying stories I’ve read about them on other sites. Beware!!!!

  8. Excellent and wonderful experience with Road Runner

    We did the usual – looked up auto transport companies. Give out your name and phone and email…click! Then come dozens of calls and emails and texts, immediately. How do you know whom to pick?
    I went with my gut, and also every contact with this company was reassuring, professional, and clear. I tentatively placed my order, an SUV from California to Illinois, and the total was under most others I received. They were prompt and ready, but not pushy, and said they could ship almost as soon as I decided. Decision made, take the chance, and they picked up the car the next day, and it was delivered to us a day before they said, only 3 days later – 2,100 miles. Excellent communication throughout the whole experience, professional service, and everything I would want in dealing with any company for any reason. High recommendations!

  9. These guys were great

    I was in a bit of a jam with my move so I needed to ship my car in a hurry. I called road runner and they were awesome from start to finish. Picked my car right up and delivered it to my new place on time. I would absolutely use these guys again.


    I would give ZERO STARS to this company. I have purchased cars and shipped cars often, and I never experienced such HORRENDOUS CUSTOMER SERVICE. The website states 24/7 Online Vehicle Tracking. This service does not exist!! The customer service Alexis and Alexandra (Alexandra Sanchez, [email protected]) were rude and argumentative when I requested updates on the cars’ location (because the status of my Transport Tracker never changed from Carrier Assignment. I.e. Current Status: Awaiting confirmation that your shipment has been picked up). At the time I am writing this the status has not changed, but the car was finally delivered.

    Scheduled for Wednesday 6/26 by Z & S transport. Z & S could not deliver to my residence. Insisted I go to Walmart 21 miles away. Finally we settled on a parking lot at a bowling alley, but the driver could not off load the vehicle because of an inoperable motor on the transport.

    After ~ 3 hours standing in a parking lot with ZERO support from Road Runner and Z & S the car was to be taken back to Philadelphia. Road Runner stated that delivery would be made Thursday or Friday. The car was finally dropped to me Friday at ~ midnight 6/28.

    I have worked in Logistics and Global Customer Service for a long time, and I can say with 100% certainty that this was twice the cost of previous shipments and less than 1% of the quality. RUN FROM ROADRUNNER!!

    USE American Car Transporters. Lower cost and higher quality.

Reported Loss :219 $
Severity of Scam :High
Reported by : Anonymous
Views :