Real Estate One, Brice SemradCustomer Service
I signed a listing agreement with Mr. Semrad earlier this year to sell my property.
He had no suggestions on things to do to make it sell, except to fix a loose tile in the entry.
He was very quick to reply when I contacted him on Zillow to sell my property, but as soon as the listing paperwork was signed, his desire and sense of duty to communicate timely and sufficiently took a nose dive.
I did the work to find him a cache of photos, since it was clear his plan was to use a cell phone to take photos at a later date.
Even at that, he posted the exact photos from the photobucket stream I told him NOT to use (old paint color and old original ceiling fan).
His written MLS ad also contained typos and spelling mistakes.
I placed two to three calls with questions about his suggested listing price, the wrong photos he posted, spelling mistakes, etc.
With each call it took him days to get back with me. This is unacceptable in my opinion, especially with a time sensitive endeavor like selling your property to get out from under thousands of dollars in mortgage debt, when you have potential double payments looming.
I called him a final time to terminate our listing agreement, and he expressed discontent about having “already invested a few hundred in marketing expenses.”
He was also upset about “canceling” his open house he allegedly had set up for the following weekend.
Coincidentally, I had previously asked him about setting up an open house days earlier when we first signed, but he never reconnected with me to discuss having that alleged open house.
During this final termination discussion, he also informed me that there had already been an offer communicated for around $10K+ BELOW the list price, but he said he didn’t share that information since I probably would not accept the offer.
According to basic real estate laws, rules, and ethics, not sharing bona fide offers with your client, no matter the amount, is potentially illegal.
So, I was upset about that, to say the least. He informed me he had also been receiving a lot of interest and activity from potential buyers who would be financing with FHA loans.
He deflected all that activity telling those folks that “FHA will not finance condo loans.”
Truth be told, FHA will finance a condo loan, depending on the condo in question. Ironically, my eventual buyer ended up financing with an FHA condo loan.
So, I hired a much more committed and effective realtor who had a full price offer ($3K above Mr. Semrad’s suggested list price) on my property in 4 days.
I just closed yesterday with that FHA buyer, but during this process I learned that Mr. Semrad had told my buyer when she first called to inquire that it was “already sold.”
I believe that this was around the same time I terminated my listing agreement with Mr. Semrad (he must have still appeared on the websites as the listing agent), so my guess is that he was upset and wanted to deflect any incoming offers that would not yield a potential commission check for him.
This was the last straw that prompted me to write this review.
I do not recommend anyone utilize Mr. Semrad as their buying or selling representative.
3 Reviews on Real Estate One, Brice Semrad
He is very easy to deal with and we felt no pressure while working with him.
Even after two months of living in our new home Brice still calls to make sure everything is going well. He is very easy to deal with and we felt no pressure while working with him.
We missed our closing date by one week and we feared the seller would back out. Brice worked his magic for us and saved the deal and delivered our dream home Thank You Brice!!!
Brice was very professional and easy to schedule with.
Brice was very professional and easy to schedule with. He helped us to find our dream home. I would recommend him to anyone looking for a house.
I would highly recommend him if you are looking for first class service.
Brice is passionate about what he does, he is very knowledgeable, and he exceeded all of our expectations during the process of buying our home. I would highly recommend him if you are looking for first class service.