Nova Express MoverScould not observe what was happening at the truck
I selected NOVA Express Movers based on other Dirty Scam reviews. I used the company on 9/6/2016 to load my U-Haul truck in Pentagon City for a cross-country move. All of my boxes and containers were packed and ready, and I rented furniture pads to protect all of the furniture. I asked the movers to wrap all of my furniture in the pads and they said they would do that outside just before loading the items into the truck. I had to remain in my apartment during the loading process and could not observe what was happening at the truck. When the loading process was completed and the movers left, I opened my rental truck to find that the movers did not wrap any of my furniture. They also placed my flat screen TV on its side edge and let it lean against the inside of the rolling truck door. I didn’t have time to call the company to get the movers to return because I had a deadline for my road trip and had to get going. I made a few adjustments in the truck to better secure items and went on my way. As my belongings were unloaded at my destination, the poor packing job became more obvious. Many of the lightweight boxes were damaged by heavier boxes placed on top, items shifted significantly during the ride due to lack of snug loading, and every single piece of furniture obtained scratches. Even the movers helping at my destination complained about the bad job done packing the truck. I have moved across the country three other times and never had a bad experience like this. I expected NOVA Movers to be experts in handling my belongings and packing the truck. After unloading all of my items, I called NOVA Movers. I left a message with the person who answered the office phone and asked for a manager to contact me. I made a total of three calls to NOVA Movers and received only one call back from a manager. Unfortunately, I missed the call when it came in and had leave a return message. I never spoke directly to a manager. I do not expect to receive any refund related to this service, but I do expect to talk to a manager to relay my dissatisfaction and explain how things went wrong. A business needs to hear this information in order to make improvements. I am disappointed that the management of NOVA Movers did not take my calls seriously, and I do not recommend using them for a move or loading job. If one crew performs poorly and the management is not motivated to improve that performance, you can’t trust any of the crews will do well. Find a different moving company.
UPDATE: After the company manager saw my review, he contacted me to report that he did receive my messages and apologized for the problem I had with my move.
7 Reviews on Nova Express MoverS
Would not use nova again, but glad the move is over.
Got a recommendation for nova from a friend. The movers were incredible. Furniture was treated with care. Wrapped up safely, and these guys knew how to pack a truck.
The reason for -3 stars is the company itself. They do not scope out the move ahead of time. Which means, they have no idea what size truck to bring. In our case they underestimated by about 2-3 feet of truck.
Now nova charges by the hour (on top of their arrival/gas fee). The smaller truck size costed us several hours of unjustified transport and loading/unloading $$$. This is either a clever scheme to charge extra for a move, or poor operational planning. Either way, something needs to be done about it.
Payment- Nova won’t take a check. But they will take a CC with a 3.8-ish percent increase on the total bill. I’d hav4e to double-check, but I don’t recall seeing this in the fine print.
Now I’m not sure who everyone banks with, but my credit union won’t let me take out more than $600 at the ATM. So my 1200 move (thanks to the two trips) took a fat increase for having to use my CC.
we will not be recommending this company or using them again in the future.
We booked these movers after reading such great reviews – however, our experience was less than pleasant. The movers themselves were friendly and they were reasonably priced but they didn’t treat our stuff very nicely. They shattered a lamp shade and sliced open my sleeper sofa – we also noticed a few dings on various other wooden furniture.
Then when it came time to figure out how to file a claim for damages, all they wanted to do was settle as quickly as they could. We didn’t get the money we should have for the damages – and then we found out they lost the hardware for our 2 expensive cherry wood bookshelves – rendering them worthless. They also didn’t seem to move with any pace.
We did see them a couple times standing around texting – and as a result it took them 8 hours to move our 2 bedroom apartment (which we already had completely packed!) Due to this poor experience, we will not be recommending this company or using them again in the future.
The loading part took a long time than anticipated.
The loading part took a long time than anticipated. They showed up on time but apparently took 4 hours to load stuff from a 2 bd room apartment. We felt that the stuff that we had should not take 4 hrs to load into the van and we ended moving some of the stuff by ourselves due to their slowness.
However, as a consolation, their unloading was relatively quick even though we gave them an additional hand to complete the move.
WORST CUSTOMER SERVICE!!!!
I hired NoVa Express Movers back on at 3pm. The movers failed to show up till 5:30!! When I called the company, the lady who answered advised that they were running behind. She said the movers must finish a job before they can move to the next one. I understood that obviously.
I told her they could at least called me instead of having me sit there for hours. I had to call back 2 more times before the movers actually showed up! They did get all my items into the truck within an hour, but when they got to storage facility they basically just threw my stuff in the storage.
After all that wait and the poor service they still charged me full price!!! I thought maybe they would take the 84.00 arrival fee off since they were late. WRONG!!!! I have told everyone not to use this moving company. WORST CUSTOMER SERVICE!!!!!
Very bad movers not go he gets people from seven eleven
I could smell alcohol on the breath of the foreman.
Awful! How did this company ever get a good review? I could smell alcohol on the breath of the foreman. He insisted on moving everything in and not allowing any time to put the furniture where I want it.
This company has demonstrated neither.
I find it interesting that people have had such great reviews of this company. The reviews appear to be skewed towards moves without incident. Agreed, that the movers are efficient and friendly.
However, the company is not responsive to incidents. In my case, damage to the property was not reported during or on completion of the move. In one instance, damage stair rail post resulting in a chip of wood. Instead of reporting it, the chip was picked up and removed.
In another instance, installing a bed resulted in a scrap across hard wood floor. I tried to contact the owner on these concerns, but they company is unresponsive. I am in the process of filing a formal complaint to the company. I expect companies to be honest and accountable. This company has demonstrated neither.