New Penn Financial

Company Employing Liars

Avoid New Penn Financial. There are plenty of honest mortgage companies out there.

Why go with a company employing liars?

Our loan officer, Robin Warrens, lied to us on two occasions.

The first occasion began when my wife and I asked for our rate to be locked at 3.75%.

She responded the next day by saying that our rate was locked as of that day and that we would be receiving a form to sign to that effect.

We waited a week before emailing again to inquire about the form as we had not yet received it.

She responded that day by saying that our rate was locked but at 3.875%.

She wrote in her email to us that she thought that “we had discussed this.”Of course, that had not happened.

We had no email notification and no phone contact with her.

I will apologize and withdraw this complaint if Robin can provide so much as a phone record stating that she spoke with my wife or I during the week since stating that our rate was locked while referencing a document listing 3.75 as our rate.

I contacted Robin’s supervisor to have him correct her behavior. He did. However.

No apology was given. And while we requested a new loan officer on account of Robin’s behavior, our request was not granted.

In fact, Robin then called and left a rude and unprofessional phone message.

On the second occasion that Robin lied, our realtor was reviewing disclosures a week prior to closing and noticed that some closing costs were being billed to us.

Our realtor emailed Robin (while cc’ing us) to ask for an explanation as the understanding was that no closing costs were to be billed.

As I saw no response from Robin to our realtor, we emailed her asking for an answer.

Robin emailed back to say that she had already responded to our realtor in stating that they would be removed just prior to closing.

This was a lie and our realtor immediately noticed and wrote her back to say that she had received no such response.

When I emailed again (while cc’ing Robin’s supervisor) Robin responded by rudely stating that it wasn’t her responsibility to explain things to our realtor – completely ignoring the fact that she had just lied to our realtor, my wife, and I.

Further, it was our understanding that we were to have received a final loan disclosure document 10 days prior to closing.

We didn’t see the final document until we were at the signing.

We had to check whether or not Robin had changed the terms of the loan at the signing.

Our experience with Robin Warrens and New Penn was extremely unpleasant.

We will make sure that everyone we know and who will listen will know about our experience.

Is New Penn Financial a scam?
New Penn Financial is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is New Penn Financial legit?
First New Penn Financial is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by New Penn Financial’s consumers?
There is/are 14 review(s) posted about New Penn Financial and it indicates that the severity of the scam is Medium.
Where is New Penn Financial located?
New Penn Financial is located at 250 E Wilson Bridge Rd #110, Worthington, OH 43085, USA. You can contact New Penn Financial by dialing (614) 410-3356 or visit their website newpennfinancial.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by New Penn Financial’s customers?
According to the report(s), US $2352 was the total loss incurred by New Penn Financial’s customers.

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14 Reviews on New Penn Financial

  1. This place sucks.

    This place sucks. If I could give them ZERO (0) stars or MINUS stars I would. I agree with Mike S. and Carl R. On top of it all, if they are going to charge me extra to pay online (which they ALSO LIED ABOUT), then I want to see my paper statement EVERY SINGLE MONTH, which they have ALSO lied about sending!!! I can see it getting lost in the mail one month…MAYBE.

    But two months in a row? C’mon now. I guess I’m going to have to run real, real fast to catch up with that turnip truck I just fell off of. But then again, It looks like my troubles and woes with New Penn are small potatoes compared to some of you other poor buggers!

    I guess I should be thankful??? Thank GOD I did not opt for auto-pay. If my payment is going to be delinquent, I would rather it were my fault, and NOT THEIRS!!! Boy, if it weren’t for Susan B’s review right below mine (and maybe one or two others), New Penn would have just about flatlined at 1 star. Susan B, etal, New Penn thanks you all very, very much!

  2. This place sucks.

    This place sucks. If I could give them ZERO (0) stars or MINUS stars I would. I agree with Mike S. and Carl R. On top of it all, if they are going to charge me extra to pay online (which they ALSO LIED ABOUT),

    then I want to see my paper statement EVERY SINGLE MONTH, which they have ALSO lied about sending!!! I can see it getting lost in the mail one month…MAYBE. But two months in a row? C’mon now.

    I guess I’m going to have to run real, real fast to catch up with that turnip truck I just fell off of. But then again, It looks like my troubles and woes with New Penn are small potatoes compared to some of you other poor buggers! I guess I should be thankful??? Thank GOD I did not opt for auto-pay. If my payment is going to be delinquent,

    I would rather it were my fault, and NOT THEIRS!!! Boy, if it weren’t for Susan B’s review right below mine (and maybe one or two others), New Penn would have just about flatlined at 1 star. Susan B, etal, New Penn thanks you all very, very much!

  3. I would not recomend this company

    We do NOT need robocalls from New Penn AT 6:30 at night interupting dinner for stuff we have no interset in. I never asked them to call me I do not need them to call me. I would not recomend this company

  4. These guy are horrible.

    This is by far the worst mortgage company I have worked with. My loan got transferred to them and I have not once been able to talk to anyone who has been able to answer any questions.

    I have called three times in the last two weeks and written two messages on their wed chat. Not a single reply. Save yourself the time. These guy are horrible.

Reviews:14
Reported Loss :2352 $
Severity of Scam :Medium
Reported by : Anonymous
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