I will not refer F.A.C.E.S. LLC Home Inspection to my worst enem

I contracted F.A.C.E.S. LLC Home Inspection ( Sheldon and Sheldon Jr.) to inspect my new home on or about August 8th 2017. Sheldon Jr was tasked with the inside of the home while Sheldon was working the outside. I went with Sheldon and he took time to completely explain every question I asked. After we finished on the outside we came on the inside of my home. We went downstairs where he fully explained how the furnace worked as well as the hot water heater.
Then we all went to the roof and it was inspected as well. The entire process took a few hours. This was my first time purchasing a home but I though it went relatively smoothly (and my realtor agreed.) I paid a little more than most inspectors but he came highly recommended so I did not mind paying about $150 more for the service I received.

I finally closed on the house September 30, 2017 and moved in that day. The very next morning I take a shower and my daughter is SCREAMING frantically. I ran out of the shower, down the stairs to see water pouring from the ceiling! After the initial shock I ran back upstairs to turn off the water. I went back downstairs to use towels and a nearby trash can to catch all the water STILL POURING from the ceiling. I then think to record as well as capture a picture. Later I called my realtor – he advised me to make a claim with the house insurance. Also call Sheldon since he did the house inspection. I contacted Sheldon and sent a video and the picture. He told me that his the work was done and everything was inspected. I was not even in my new home 24 hours and a major leak! (F.A.C.E.S. LLC Home Inspection did not acknowledge their mistake or even offer to pay the $100 deductible from the homeowner insurance!! )

Fast forward to January… by now the heat is on and working perfectly. Until the coldest days of the month the temperature outside ranged from 6 degrees to 20 degrees that week. One night the furnace on the lower level went completely out. I called a HVAC company. He told me immediately the wrong furnace was in my new home and the condensation line was frozen which was OUTSIDE. He told me that the line was supposed to be inside my home. To move the line I received a $1,200 quote!

Why didn’t the home inspection I paid for explain this to me?? Did he not see the furnace was the wrong type? Did he not notice the condensation line outside and think that that water may freeze in the winter???
Why did I pay $500- PLUS ( $500 and something ) for a home inspection and these TWO HUGE DEFECTS WERE NOT NOTICED??

F.A.C.E.S. LLC Home Inspection came highly recommended.
I will not refer F.A.C.E.S. LLC Home Inspection to my worst enemy

Is F.A.C.E.S. LLC a legit?

F.A.C.E.S. LLC is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 2 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is F.A.C.E.S. LLC located?

F.A.C.E.S. LLC is headquarted at Chesapeake Street Southeast 20 DC US. You can contact F.A.C.E.S. LLC by dialing (202) 701-1492 or visit their website facesllcnow.com.

How much monetary loss is incurred by F.A.C.E.S. LLC’s customers?

According to F.A.C.E.S. LLC’s customers, a monetary loss of US N/A has been reported. The severity of entire incident reports is extremely low.

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2 Reviews on F.A.C.E.S. LLC

  1. They are a Great Company and do a Great job.

    I was put in contact with F.A.C. E. S. LLC, through my real-estate agent, Trish Diggs. That was the second best recommendation she every gave me. The first was to buy my home. Sheldon and Sheldon Jr. were polite, kind, and thorough. Since this was my first time buying a home, and didn’t know what to expect, They took the

    ir time and walked and talked me through the entire process, which didn’t take as long as I thought it would. I thank them sincerely and recommend them to anyone purchasing a home and need it inspected properly. They are a Great Company and do a Great job.

  2. professional and helpful.

    I am a licensed real estate agent for 16 year.. I have used FACES for my clients for several years now. Their team of home inspectors are knowledgeable, professional and helpful.

Reviews: 2
Reported Loss : 0 $
Severity : Extremely Low
Reported by : Anonymous
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