EnerBank USA

Terrible Company!

Please, save yourself, if you don’t have an EnerBank USA loan, please DO NOT get one.

This was one of the worst decisions I have ever made; they are an absolutely terrible company.

I have an EnerBank USA loan and was, again, disappointed by them.

My draft date is the 20th of each month, but yesterday on 01/28/2019, I noticed the money still hadn’t come out of my account from the 01/20/2019 draft.

I received an automated Payment Receipt email from EnerBank USA on Friday 01/25/2019, stating that the money had come out; but it was for a different amount than I have withdrawn each month, and on a different date, showing 01/25/2019 and not 01/20/2019.

Looking at my checking account, the money was still not out of my checking account.

I called and spoke to a rep named Mindy. Mindy did not verify any of the necessary security questions to protect customers against fraud (such as my name, address, DOB, etc).

She immediately began speaking with me about my private, sensitive, account information.

This made me very concerned and upset, as this leaves ALL EnerBank USA’s customer information at risk; anyone could call in and get this information.

Mindy stated that the website did “something weird,” and did not draft on any loans with a draft date of the 20th in January 2019.

I requested to speak with a Supervisor, as Mindy did not sound confident in what she was telling me.

She stated that no Supervisors were available, and that I would have to leave a voicemail.

I told her I would want, because I wanted to handle this while on the call. She said I could not wait on the line until a Supervisor became available.

She stated she could try to get a Specialist on the phone. I was put on hold for over 10 minutes.

She came back and stated that no Supervisors and/or Specialists were on the phone, but that she was speaking to her Trainer, a woman named Taylor.

Taylor apparently conveyed to Mindy that the fact that the normal scheduled amount did not occur on 01/20/2019 was a system glitch, and it should go back to normal February 02/2019.

I do see today, 01/29/2019, the money is as a Pending charge on my checking account.

All in all, this call took 35 minutes, or more, to find out something that should have taken 3 minutes, tops.

I am, again, astounded at how bad EnerBank USA’s customer service is. If this was indeed a system glitch, why not send out a quick email to customers with those draft dates, letting them know? Terrible company!

Is EnerBank USA legit?
EnerBank USA is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 48 consumer(s) was/were given a EnerBank USA as a negative rating, and only a few left positive feedbacks.
Where is EnerBank USA located?
EnerBank USA is headquarted at 1245 Brickyard Rd Ste 600 Salt Lake City, UT 84106. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact EnerBank USA by dialing (888) 390-1220 or visit their website enerbank.com.
How much monetary loss is incurred by EnerBank USA’s customers?
According to the reviews posted by EnerBank USA’s customers, US $3252 was the total loss incurred, and hence the severity of the scam is medium.

Write a review or complaint on EnerBank USA

Your email address will not be published. Required fields are marked *

48 Reviews on EnerBank USA

  1. Do not accept financing

    I finally got the list of payments I requested. Had a contract for no interest for 6 months. Most of my payments were applied to intrest that did not exist!

  2. I am trying to pay my bill.All of the seven numbers are out of order.What is the problem?

  3. These guys are nothing more than a loan shark

    I called to get a payoff and obtained one gave it to my closing attorney and we mailed a check for full payment then I get a statement for more interest. They did not honor their payoff number. On top of that they posted the payment 3 days after they received and additional interest was accrued. When I called customer service they read their cue cards and when I asked for a supervisor they said it would be 2-3 days before I would hear back. This guy had had this conversation before I was not his first rodeo. DON’T USE THESE PEOPLE GO A DIFFERENT ROUTE OR DO WITHOUT THEY ARE LIKE THE BUY HERE PAY HERE CAR DEALERS.

  4. They will never tell me how much of my payment is for interest or peinciple

    Do not use Enerbank.

  5. Can't pay off the loan early

    When you go on the website it give you no option to pay off the loan. Customer service does not help so the only way is to get the monthly statement and write a check and send it in. Then they might or might not cash it. Truly a scam

  6. This was yet another call to understand.

    Overall I have been satisfied with the service provided by EnerBank. The loan was very easy to get for my home improvement project. I was paying 1/2 and financing half. The rates are high but it is enticing to get 1-year interest free but you do need to understand that the the interst acumilates in the background and you will need to pay it in full if you do not payoff the loan in 12 months…something I would have no trouble doing.

    So why 3 stars if everything is working out well for me? All the information about their product is spelled out but on the front end it is not clear how payments are made. In 2016 I’d assume I could make online payments and check my account balance and easily get my payoff amount…but you cannot. This might be hard for many people has I know a lot of people that no longer have ‘hard’ checks. I have not written a check in 10 years! So this is #1 way they make if difficult to pay off your loan.

    I did find their Service Reps to be very helpful on the phone and was always given the information I needed. The #2 way they make it hard to pay…kind of…is that the monthly statements “amount due” only represents the interst amount that is accrued monthly. If you only pay this amount you will do nothing to reduce your principle balance.

    Now, there is nothing wrong with them doing this and there is a large and bold text on the statement that should help you understand but once again it took me a phone call to really understand how they were doing this. #3 When looking at the statement, it seems that your payment is being split into principle and interst payments but that is not really the case during the 12 months no interst. This was yet another call to understand.

  7. Update on earlier post. It is impossible to figure out your loan.

    Update on earlier post. It is impossible to figure out your loan. They charge daily interest so the only way to find out the balance is to calculate what it is if you know the day they cash the check.

    The best I can figure out is the only way to tell would be to set up a spread sheet to track the extra principal payments and use it to double check on their calculations.

    They will give you the formula but it is way beyond my excel abilities and you would still need to know when the check was cashed. Sticking with rating but not the least happy with the opacity of the system

  8. This is liable to not be the first post on this subject.

    This is liable to not be the first post on this subject. I have a $10349.00 loan with enerBank First payment was for $95.67 so I paid a $100. Second statement arrives I am told I paid $87.27 for principal and $12.73 interest per the statement I was sent.

    Mailed the second payment sent $200 in on a payment amount of $95.67. receive my second statement and I find that I paid $152.30 in principal and $47.70 in interest. The statements show the payments received at least a week prior to the due date.

    For a fully amortized loan this seems exceptionally questionable. I will be calling Monday trying to get an amortization schedule and trying to figure out if I send in $300 this month if I will be paying closer to $60 in interest. I am giving it a conditional 3 stars since the only time I needed to call them they did answer the phone.

Reported Loss :3252 $
Severity of Scam :Medium
Reported by : Anonymous
Views :