Edwards Air

it's been over two weeks and nothing...not a word

Do NOT use them if you need them to fix your a/c.


They do not call back or respond to messages but have time to post about cats to the business Facebook page.

They seemed great at first. We just moved here in July and the thermostat stopped working after painting the wall it was on. So we asked a neighbor we just met if they knew anyone and Edwards Air was recommended. The reviews looked great. They were helpful in getting us a new thermostat under warranty for us to install on Monday. Once we got home it did not work and realized it was a more advanced problem with our Trane system.

I called to schedule an appointment when we realized the new thermostat didn’t work. I was off Wednesday and asked if they had availability. Shawn said the best she could do was Thursday morning but she might be able to get her crew to come Wednesday after a job and she wouldn’t know till Wednesday. Shawn said she would call me on Wednesday and let me know if it would be Wednesday or Thursday. I waited until 4pm Wednesday and decided to call. She said she’d let me know by 5:30-6pm and that maybe Jimmy would come by Thursday morning.

I never heard from them again.

My husband stayed home from work just in case Jimmy showed up Thursday. We called and left multiple messages. They never showed or called. My husband wasted a day off.

I was even honestly worried that someone was injured or something happened to not call back given how great they were initially. This is a husband/wife team so that could happen. I even went on their Facebook page to see if they left any information as to why they didn’t call back. Apparently she has time to post about cats that have the same names as them but not a minute to call us back. So yeah definitely not injured or sick.

At least give us the curtesy to say hey we are busy or your job is on the bottom of our list and we can’t get to you until this date.

Very unprofessional to not even write back or call…and it’s been over two weeks and nothing…not a word.

After wasting a week trying to use Edwards Air we called All Tech Services. They were great and actually call back and show up.

Is Edwards Air a scam?
Edwards Air is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Edwards Air legit?
First Edwards Air is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Edwards Air’s consumers?
There is/are 2 review(s) posted about Edwards Air and it indicates that the severity of the scam is Extremely Low.
Where is Edwards Air located?
Edwards Air is located at United States. You can contact Edwards Air by dialing (703) 392-5252 or visit their website edwardsairinc.net before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Edwards Air’s customers?
According to the report(s), US $200 was the total loss incurred by Edwards Air’s customers.

Write a review or complaint on Edwards Air

Your email address will not be published. Required fields are marked *

2 Reviews on Edwards Air

  1. Jamie and Jimmy care about their customers and are as honest as they come.

    Well, Spring came on and so did the heat, so I called Edwards Air to have them come out again. Fortunately for me, the pressure held. Jamie and Jimmy refilled my unit with coolant for the price they quoted me the first day they came out and I was good to go.

    A month has gone by now and my AC is working as good as new. Had I listened to the first two contractors, I would be a lot poorer today. Jamie and Jimmy care about their customers and are as honest as they come.

  2. I HIGHLY recommend this local business for all your AC needs.

    My husband and I have been having problems with our AC unit and figured that we would get some estimates when it comes to overhauling the whole system. The individuals of Edwards Air are very professional, personable and honest. They told us that we might just need to have some minor work to add and air duct return vent and have our heat pump cleaned. They gave us an estimate and a time. Not only did they provide the services they stated but went above and beyond customer service. They called to see if they could come by earlier and they they were right there and did the job quickly and accurately. Instead of overhauling the whole system the cleaning did the trick and now we have a cooler and more efficient house and system.

    They gave myself and my husband some advice when it came to regulating our household temp. They go beyond just providing a service but also providing education to help yourself later down the road. Being a woman most people would talk to me like I don’t know much but they were very informative and respectful and THAT sold me, there practices and concerns. I HIGHLY recommend this local business for all your AC needs.

Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : Anonymous
Views :