Cocoon Urban Day SpaNOT RESPECT THE GROUPON
GROUPON… THEY DID NOT RESPECT THE GROUPON.
So, the girl at the front register decided that the original service that was booked was not identical to the treatment on the site…
Let’s take a look at the facial services in question:
“Voucher for O2 Blast + Dermaplanning + Peel” VS. “O2 Facial + Dermaplanning + Peel”
Felt extremely overcharged, ripped-off paying an additional $114 – I am sad I had to argue with the girl at the front the difference between the service Oxygen “blast” in contrast with the Oxygen “facial”. The groupon stated it was an “Oxygen blast”. I am extremely disappointed that I had to pay on top of the voucher. This verbage is something we should not have to read on closer inspection, I find it confusing and not worthy of going back.
As far as Cocoon Urban location in SOMA… I am never going back to this office again as long as the girl at the front register cannot respect the services offered in-person; that were confirmed online. She also argued with me on what a “deposit” was when you confirm a booking. Why would anyone use a deposit as a credit. Make sure you mention the groupon upfront or the girl making the transaction will make sure to rip you off. I have never WASTED SO MUCH TIME ARGUING HOW TO HANDLE A DEPOSIT. WHY WOULD YOU CHARGE FOR A DEPOSIT!
10 Reviews on Cocoon Urban Day Spa
I love this place always my manis and pedis are spot on.
I love this place always my manis and pedis are 🙂 spot on. The review is long overdue . All I ask so I can rate it 5 stars is stop eating at the front desk, and keep the stations cleaner.
Why would anyone use a deposit as a credit. Make sure you mention the groupon upfront or the girl making the transaction will make sure to rip you off.
Had a very good mani pedi and the pricing was ok
Had a very good mani pedi and the pricing was ok, sometimes they over book or double book and you just don’t receive the extra pampering and gossip
Let's hope everything goes smoothly when my party arrives.
I booked a spa party for my best friend’s bachelorette party 3 separate times – once using their online form (no one ever called me back), and twice over the phone with the spa manager, Abby. The first time, she entered too many digits for the credit card deposit,
and it didn’t go through. Did she call to follow up? No. If I hadn’t called back the next day to follow up on the fact that I didn’t receive an email confirmation, my friends and I would’ve showed up thinking everything was ok when the day/time was never actually reserved for us.
it wasn't worth it.
This review is for the spa pedicure. I expected better for a spa with such high reviews. The shaping and cuticle care were great and there’s a good selection of colors. However, my pedicurist skimped on the exfoliation and foot rub, lasting a few minutes altogether out of a 45 minute service.
For $35 pre-tip, the pedi service is pretty pricey in comparison to other places where I can get the exact same service, if not better. For the effort it took to get to the location, it wasn’t worth it.
let me move forward it was very uncomfortable.
So I had heard wonderful things about this place but my experience unfortunately wasn’t that great. I made an appt. for a mani/pedi and got a $10 off deal off of their website.
I had a pregnant woman attending to me. My friend who I was with got rose petals in her bath, as I did not. I’m very short and my legs wouldn’t reach to the bath very well and she kept yelling and me and forcing my foot down into the water; I had to hover my feet over the bowl and she removed my polish, because she wouldn’t let me move forward it was very uncomfortable.
They are not doing anything amazing in the area of mani/pedi. All the best Cocoon! --Catherine
I returned to Cocoon because Sarah, the owner, so graciously and professionally offered me a complimentary return visit. Unfortunately the waxer was late and rough and the manicurist again insisted on cutting my cuticles to the extent that the corners of my finger nails are red and sore. After the manicurist set me up with a fan to dry my hands (super nice) the front desk person (not so nice) came out and awkwardly kicked me out of my chair because others were waiting.
I’m thinking maybe I’m just too sensitive and particular. I appreciate Sarah and the complimentary foot/hand massage and did not want to complain again but I also don’t want to be dishonest. Go there for sure for a brazilian but ask for the fantastic, gentle waxer who wears a polka dot shirt. They are not doing anything amazing in the area of mani/pedi. All the best Cocoon! –Catherine
I was very disappointed. It was not a "spa" experience on any level.
I had been wanting to try a Brazilian so I bought a voucher for cocoon that included a “spa manicure” and glass of champagne. I was very disappointed. It was not a “spa” experience on any level. The picture they use to advertise their “spa” is very misleading.
The Brazilian was fine and the clinician was friendly. However, I asked the manicurist not to clip my cuticles because it causes them to peel but she insisted. The next day they were completely frayed and are still peeling three days later. And guess what: they never even offered me the glass of champagne that was supposed to be included in my package!
I would recommend for the treatments but not for the over all experience of the place.
I booked here for my sister’s bacherlorette party, so 5 mani pedi’s all round. I don’t live in SF so I picked this one based on the yelp reviews. Unfortunately our first impression was really bad, we walked in and firstly no one greeted us, no hello or anything just one of the therapists asking us if we were the party at 1pm (not the receptionist), then they just said for us to all just pick a color. It was a circus to say the least we didn’t know what was going on, and it was supposed to be a special day for my sister.
After we sat down they treatments started and after a long while they offered us some drinks and nibbles which was nice as I was very unimpressed at this point. The treatments were very good though they did a great job of our nails. But I think our overall impression was ruined when we arrived. I would recommend for the treatments but not for the over all experience of the place.
really bad customer service
really bad customer service .. couldn’t even keep my appt after she was so rude on the phone!