A and N Mortgage Services

Does Not Care At All About The Customers

What a nightmare! We were searching for a new home and trusted A & N to get us to the finish line.

We met with Mike McNamara who sold us on A and N Mortgage Services and made all these grand promises that we would be taken care of by him and his “team”.

This turned into us being passed around from Joel, to Amy, back to Joel, back to Amy and at one point Alison.

We were being passed around so much we couldn’t figure out who we were dealing with at any given point.

We had to submit the same documents multiple times to multiple people because they couldn’t communicate within themselves and their “team” effectively.

According to Mike, Amy was supposed to call us every week on Tuesday to discuss our loan and any needed documentation.

This never happened. Ever. They were all very good at throwing each other under the bus.

Great team right? At one point we received a voicemail from Amy saying we were good to close. (Amy later lied and said she never left that voicemail even though the voicemail clearly said “hi this is Amy from A&N”).

A week later we received an email from Mike (whom we seldom heard from) saying we were not clear to close and needed to request an extension from our buyer and our seller ( we were selling and buying).

This email came 3 days prior to closing on both places. 3 days!! We had to cancel movers, cable and Internet technicians amongst other things.

According to Mike, you need to have a clear to close 5 days prior to closing which means that they knew about us not being able to close for almost a week but yet didn’t feel the need to communicate this with us until 3 days before closing.

The email thread showed the “team” discussing this delay for 5 days prior to telling us.

We were the last ones to find out anything. This delay happened twice.

Their lack of competency and professionalism is absolutely mind boggling as is their carelessness.

At another point it took us about 4 days, countless emails and phone calls to their office to get ahold of them and figure out the status of our loan.

Even our realtor got involved and expressed his frustration at their lack of care and urgency in getting us to the finish line.

Mike called me after we closed to apologize for him and his teams’ unprofessionalism and lack of communication.

He recognized he was at fault for our delays and should have communicated not just with us but within his team better.

I would not recommend Mike or A&N to anyone unless you’re looking forward to sleepless nights and countless headaches.

Mike is nothing but a sales person and does not care at all about the customers.

Is A and N Mortgage Services legit?
A and N Mortgage Services is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 2 consumer(s) was/were given a A and N Mortgage Services as a negative rating, and only a few left positive feedbacks.
Where is A and N Mortgage Services located?
A and N Mortgage Services is headquarted at 1945 N Elston Ave Chicago, IL 60642. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact A and N Mortgage Services by dialing (773) 305-5626 or visit their website anmtg.com.
How much monetary loss is incurred by A and N Mortgage Services’s customers?
According to the reviews posted by A and N Mortgage Services’s customers, US $1658 was the total loss incurred, and hence the severity of the scam is medium.

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2 Reviews on A and N Mortgage Services

  1. Good Service

    I worked with Mike on closing my condo in Chicago, IL in November. Mike and his team (Joel and Angela) were very communicative and were able to close ahead of schedule. I came in educated to the process, and communicated the type of program I wanted and Mike shopped around for a competitive rate.

  2. I am now officially a repeat customer!

    I am now officially a repeat customer! The powers that be steered me to Neena and KiKi at A&N as a first time buyer in, and I voluntarily came running back to refi in! I can’t imagine having the level of comfort and trust that I have with them for any other mortgage company.

    They are incredibly knowledgeable and have been nothing short of amazing in answering all of my questions and concerns and finding the best options for me. I couldn’t be happier with the refi they set up for me, and the realization that paying off my home faster than ever anticipated is a done deal.

Reported Loss :1658 $
Severity of Scam :Medium
Reported by : Anonymous
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