the owner replied to me. It is fine that you refused to accept new patients. but i have already paid and you let me come after checking my body. You made a decision on my way coming! We 90 customers are angry for a reason. See the photos. And some customers said there are side problems after the.treatment wih you. You are very very expensive but with the worst service.
Let me tell you a story about SF office. This is not about me, this is about 90 customers. We are Chinese girls and I will share some of the group chat screenshots with you later. If you can read Chinese, you can see how they treat customers and how customers hate them.
I participated in their SF opening and bought the service. I went to their office on Tuesday night and they make sure that my body is good for the service. We scheduled a time to do the cool sculpture treatment on Wednesday. I took PTO. I took the uber and the last sentence the consultant Oliver Z sent to me is “see you at 3pm”. On the way, i asked some questions about Botox.
I arrived at 3 pm and asked no question. I entered the room and be prepared. But suddenly I was dragged to another room and I was told they will not do the treatment. Poker faces and bad attitude. I begged them to finish the treatment. They said this is not because of my body; it is because”you are not ready because you keep asking questions”. Then I got kicked off.
I asked why you did not tell me earlier. They said “We made this decision when you are on your way”.
I was so angry. I spent the whole day and spent more than 100 dollars for the transportation fee. I was treated like I was a trash. Just because I ask questions.
So I complained about this issue in the group chat and got support from other people. And their solution is just to dissolve the group and let nobody talk about it. We are very angry about this now after being kicked off. Even their marketing partner called me and said she is so surprised that Wave did this. Girls are already scared by this behavior and lose trust in them, at least SF office.
There are other places in bay area. Consider Chaselay and so on. These good reviews may be for the LA office. The doctor here is the woman one in the website, no smile, with the least experience and background compared with the other two doctors.