It was Christmas week and I was planning to buy a TV. There were sales going on everywhere. I am a regular customer of Walmart and usually get my groceries from this outlet. When I went there to check about any interesting plan, I found a 50” TV on sale. The price was charming, and the model was great too.
So, without thinking twice, I bought the TV. When I was at the cashier’s counter, the manager came and convinced me to buy their Walmart Care Plan. He stated that if anything happens within three months of purchase, the item would be repaired or if required will be replaced without any fee.
He said that it would only cost me $150 extra for the plan. I was not sure about getting into that warranty plan but I also knew how these electronics work. So, I decided to take that plan and pay the extra $150 for it. At least, I thought, I would be saved from higher costs later if the TV damages.
It was in the month of December when the Christmas was close. The TV worked fine for few months and in August, it stopped working. It did not start at all. That was the only moment when I felt right about the decision of buying that care plan. After that moment, I never thought that it was ever a clever idea.
I contacted Asurion who is the Walmart’s Care plan provider. The person on the other end said that there was no way he could adjust the sale price with the current market price of the TV. He did not have that model at the comparable price.
They said that they would provide a reimbursement. However, that would still be of no use. The reimbursement was for the TV and not the plan. On top of that, that money would not have bought me another 50” TV unless I waited for the Christmas sale.
This was stupid, and I started calling local stores to get some insight on the matter. After talking to more than 5 people from the local store, one guy asked me to bring the TV to the store and they would exchange it.
I did as they said. When I got to the store, I saw the exact TV with same UPS on the shelf. When I talked to the manager of the customer service, I was again put down. He said that he would not be able to give me the TV at the same price and I needed to pay an extra $200 to get the new one.
He further stated that the sale price is no longer available and he would not be able to provide a new TV of a similar model in exchange. If that was the case, why he asked me to bring it in the store. He only ate my time and effort.
If I would have been informed about this, I would have never got the care plan that was worth for nothing. I was kept in dark and would never have been disappointed like this before.