I have an auto loan with University Federal Credit Union – West Jordan, I mail my payments in every month and supposedly since August they’ve missed 2 payments.
I tried to make a payment over the phone and it would cost $10, I tried to pay online and it’s the biggest hassle I’ve ever gone through.
I called to ask if the fees could be waived as I didn’t receive a single email, letter or call until March and they wouldn’t waive anything and called me a liar saying the left multiple voicemails, sent multiple emails and letters.
I asked to speak with a manager about this and he called me a brat saying he wouldn’t help me at all.
I’ve never spoken to such an unprofessional person. I would NEVER do business with this company again and I enoucarage you to do the same.