United Escrow Company

Customer Service

Escrow is often the seller’s choice, and unfortunately my seller (& seller’s agent) decided to go through United Escrow Company.

They provided the OPPOSITE of service, information, speed, and were of NO help.

The main person of contact was Joyce, who i’ve been told has 20 years of experience.  & had a couple email exchanges with Mindy.

They made multiple mistakes:

– Changing the escrow close date by 2 weeks.  I noticed some of the forms started to say the wrong escrow close date, & all calculations based on dates were based on the wrong date.

Only after i, as the buyer, was able to catch this glitch, and when confronted, they started blaming everything and anything.

They have no idea why that happened.. Actually, there was a family funeral.. but everyone now is quicker on email??.. c’mon! just own up to your mistake.

At the final signing/ notary, Joyce apologized but that she heard it was 45 days. & that’s why the date was different, Ok.. so different story now?  let’s be upfront, ok?! & HELLO?! purchase agreement clearly states 30 day escrow.

I smell something fishy, especially with the seller initially asking to extend the escrow.

– Mindy sending escrow docs, and on the email saying that they’ve enclosed info/ & to forward any & all questions to Joyce.

No direction that we are supposed to sign or fax anything.

Then, a week later it is OUR agent that tells us that there are a couple pages to sign & fax back.  since it was delayed, everyone is rushing it.

– Mindy typing the wrong email address of BOTH the seller & buyer’s agent.  can you be any more incompetent?

– saying HOA docs were ordered from day one, but it was never ordered.  only with my agent pushing & pushing, it was finally done.

– charging us extra courier fees, including overnight service. when asked why, they said it was for a HOA docs.  of course they were in no hurry, cuz they can last minute rush it & then charge us.

– charging us $200 (vs the initial charge $150) to have notary come to us.  Sure, it’s “mobile” notary, but we were just told that our apartment was closer to Joyce, than meeting at her Ktown office.

Regardless, then come completely prepared.  if you’d like a color copy of our driver’s license, tell us beforehand.

Don’t ask us in the middle to go retrieve our driver’s license, & ask us where is the best place to make copies.

Just to get everything done & over with, i went & made the copies myself.

– HUGE HUGE THING, last email conversation dated Aug 26 (11 days ago), to confirm our address for our refund (didn’t use all the pre-paid cushion) & closing statement.

We have checked our mail diligently, & did not receive our money or paperwork.  11 days.. **angry frown**.

Just emailed to get an updated status, i doubt i will hear back for a while..

I feel as though this company is amateur, and incompetent.  YOU HAVE BEEN WARNED

I understand the recommendation as a buyer is to find a reputable escrow, and make that suggestion to the seller.  we had no choice.

The only reason we closed on time, is cuz our lender & buyer’s agent was pushing & literally pulling the escrow through.  of course, we didn’t close in 30 days, got extended a bit.

I do recommend my agent & lender, private message me for that info

Is United Escrow Company a scam?
United Escrow Company is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is United Escrow Company a legit?
United Escrow Company is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by United Escrow Company consumers?
There is/are 3 review(s) posted about United Escrow Company and its indicate that the severity of the scam is Medium.
Where is United Escrow Company located?
United Escrow Company is located at 3600 Wilshire Blvd #226, Los Angeles, CA 90010, USA. You can contact United Escrow Company by dialing (213) 388-7777 or visit their website unitedescrowinc.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary losses incurred by United Escrow Company customers?
2188 $ monetary losses incurred by United Escrow Company customers.
The reviews, complaints and scams about United Escrow Company are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about United Escrow Company. If you have any issue with United Escrow Company incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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3 reviews on United Escrow Company

  1. Very disappointed!!!

    My husband has been a loyal customer to this company for over 25 years. Senior escrow officer / CFO (will reframe from using her name) not only embarrassed my husband in front of the buyer, she insulted his intelligence. When he confronted her later, she stated that is her style and she was very proud. Of course, later she apologized.

    Last time I checked, escrow co. is a service business. We will no longer utilize her services or this company. They need to find out the definition of service business.

  2. It was a pleasure to work with you.

    It was a pleasure to work with you. You were on top of everything. I appreciate all your help. All your stuff has been very helpful as well .

  3. Good Service Provide

    Overall they were very helpful and very thoughtfully with our case

Wilshire Boulevard 3600
Los Angeles 90010 CA US
Get directions
Reviews:3
Reported Loss :2188 $
Severity of Scam :Medium
Reported by : Anonymous
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