Tru Tech Heating and Cooling has been one of the worst experiences with “professionals” in my life thus far.
I have a leaking AC unit and have been chasing Tru Tech down for about 1.5 months to get them to fix what they started.
They came the first time and said they had to order a part.
Didn’t hear from them for about 2 weeks, they came and ordered the wrong part.
They came back with the right part 2 weeks later (after not keeping me in the loop about time) and the “right part” didn’t even fix the problem, still leaking.
We had already paid them at this point and had to track them down to come and finish the job.
Organized a time on Saturday night from 2-7pm for my appointment.
They call me at 5:50pm and I miss the call by about 4 seconds. I proceed to call right back and get no answer. I call again at 6:00, 6:20, 6:40, and leave a voicemail and send a text message. Nothing. No show.
They make you wait for 5 hours at a time with no heads up and act in completely unprofessional ways like this, I have yet to hear back from them and my unit is still leaking and damaging the floor.
Lawrence specifically is the person I was communicating with. Horrible professionalism, highly recommend going anywhere else humanly possible.