Terrible Customer Service.

Terrible customer service. I make online payments with pre-filled information every month. One month their bank sent it back saying there were too many numbers.

They charged me a $40 fee. There is no way their own system would have allowed me to make such a mistake since everything was filled (and had been working fine) in advance.

I simply select the pre-filled bank account and the payment being made (this is 2 mouse clicks and absolutely no data entry).

They insist that the mistake was mine and could not have been their system. I would pay off early but they have a prepayment penalty.

It’s hard to do business with a company who can’t control their own system and their customer can’t trust it to work!

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West 62nd Avenue 1400
Denver 80221 CO US
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Reported Loss :2547 $
Severity of Scam :Medium
Reported by : Anonymous
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