Thomas E Clark

What is the worst part of this tale is that we wrote them a 3 page letter

We have had a very bad experience with Thomas E. Clark. We had used them a year ago to solve a plumbing problem and called them back . They came back twice, never fixed the problem, complained about the work that had been done the year before without realizing they had done it, never tried to find the cause of our problem and even replaced our toilet in such a way that it leaked and we needed to call another plumber to come back to fix that leak. What is the worst part of this tale is that we wrote them a 3 page letter, sent them a message on the contact the owners on the website and also talked with the Live Associate Chat on line through the website. They have never contacted us back about our concerns.

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5 reviews on Thomas E Clark

  1. Thomas E Clark Dont this Company use.

    I agree with the rest of the reviews they are way overpriced and use the per job price to charge more on simple jobs.

  2. Bad Service Provide

    Scheduled them to come do an assessment of two thru-wall air conditioning units that I told them needed replaced. I stressed that I wanted an estimate done to replace the units, as one was broken completely and the other needed several repairs.

    A technician came, told me I had two bad units, and needed to replace them (thanks so much), then provided me with a bill for $100 and said they’d contact me with an estimate and to schedule the replacement. Never heard from them again…enjoy your $100.

  3. The customer service was impeccable.

    The customer service was impeccable. Everyone was friendly and professional. They were extremely responsive and were able to show up within 24 hours of my initial call. They even showed up on time a few days after a snow storm when the roads were difficult to navigate.

    Their work was excellent. The experience would have been perfect, but the price was outrageous. They ended up charging $320 per hour for repairs that were more or less routine. (Their mantra is we charge by the job not by the hour, which means they completely overcharge) A+ on quality and service. Complete fail on price.

  4. Couldn't asked for a better experience from a service company.

    After we found Thomas E Clark ac service online and did a little research we decided to use them. They had very good reviews and were a family owned business, which we like.

    Thomas E Clark was really affordable for us and extremely fast to arrive with the most polite service tech. My spouse and I strongly recommend Thomas E Clark ac service. Couldn’t asked for a better experience from a service company.

  5. very reasonable! Thomas E Clark is a top notch company!

    They’re just a terrific A/C company as well as the only one we all rely on. After they did work for us we referred them to many family members. They put in a good system for my mom and dad and answered an insane amount of questions from them both.

    I was concerned they were going to charge more as a result of the massive number of questions however thye quote stayed the same….very reasonable! Thomas E Clark is a top notch company!

Connecticut Avenue Northwest 4200
Washington 20008 DC US
Get directions
Reviews:5
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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