So, I’ve written other reviews for Snell, all of which have been extremely flattering (five stars), detailing everything from the kind and courteous people on the phone at all hours of the day and night to the excellent service personnel they send out to install and fix our units. Have to say though, that during that single digit weather we experienced a few weeks ago, my less than five year old Carrier unit, installed by Snell at a competitive price, threw a blower motor. Once again greeted by a friendly Snell voice when I called at nearly 11pm, and, they got someone out there on the next business day. Turns out the part was warranted … thank goodness … but, was charged nearly 600 bucks for labor. That kind, professional gentleman that showed up spent maybe thirty to forty minutes diagnosing the problem. Then, after the new blower motor arrived a few days later, spent about another thirty to forty minutes with the installation. Nearly 600 bucks for slightly more than 60 minutes worth of work. Yup, I know, two separate trips, shipping costs for the new motor, and shipping costs for the old motor. But, 600 bucks? You decide. I’ll probably roll the dice and try someone else next time.
Oh yes, and, when both my wife and I called to understand what in the world would justify that type of charge, either we didn’t get a call back or when we did call on our own and got someone that could answer the question … well … just a run-around.