Room & Board

the agreed delivery date despite two months of lead time

Failed to meet the agreed delivery date despite two months of lead time, then failed to meet the rescheduled delivery date, then failed to meet the one after that, with no explanation given. Finally cancelled the order after the third delay, still have no idea what happened to the couch.

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2 reviews on Room & Board

  1. Terrible delivery coordination

    Terrible delivery coordination, communication and attention to detail. I purchased a dresser and was surprised when they told me it would be a month out before they could deliver it to my location in Southern California. A date was set and I was assured I would receive both an email conformation before the delivery as well as a call from the driver to confirm the delivery the day before.

    I did not receive any call or confirmation from the driver so I assumed the delivery was not happening and went to the office. I received a call from the driver when he was “10 minutes” from my home. I was already over an hour away at my office. He claimed he had texted me and left me a voice mail the day before. Neither had occurred.

  2. Scammer

    I then asked if I could place a different order in lieu of the restocking fee and was told no. I subsequently asked if I could reinstate the chair order and avoid the restocking fee, but was told the 30% restocking fee was unavoidable because my original delivery was changed.

    So now I am out the 30% restocking fee, no chairs and no ability to reinstate the chair order and avoid the 30% restocking fee. I do like the kitchen table, but cannot believe the lack of acceptable resolution on the chairs.

Reviews: 2
Reported Loss : 200 $
Severity of Scam : Extremely Low
Reported by : Anonymous
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