After 5 years with Quail Creek Bank N A, they have gotten too busy and lousy. I have done over 10-15 different mortgage/car loans through the years with them.
I have never missed a payment and they want to decline on my next investment property they require “30%” down due to their new “guidelines and regulations”.
This is coming from a experience with all the loan departments.
Their customer service is still manageable but their expansion has stroke their upper banks ego.
Don’t deal with this bank, prosperity and IBC will treat you better. My mortgage officer never could give me a answer to my questions and always a delay in answering his email.
Always giving me the runaround. He admits that he needs to hire more but I rather not waste my time, ill take my portfolio somewhere else.
Cause the next thing is they lose my application and I need to fill out a new one even through after all these years