I have been in my NDI built home for about 8 years now and my basement has flooded twice. I called New Dimensions when the basement got flooded the first time and they basically told me to go pound sand. I lost everything in the basement including furniture and electronics, had to cut out 3 feet of the drywall in the whole basement and also replace the insulation .
Since NDI wasn’t willing to help me, I called the plumber that was used when they built the house. The plumber said that I needed to replace the sump pump with one that has a backup battery . I had the same plumber come in and replace the pump as recommended, but my basement flooded again.
Since then I have installed two bigger pumps with the hopes that my basement will not get flooded again. I am not sure what process NDI goes through to build a house. I know its not a good process and its is missing alot.
With my house, there has to be a design flaw in the building somewhere. My old house on the same lot never had any flooding issues. Basically I go screwed big time. NDI is very friendly and professional in the beginning and up until they get all the payments from the bank. After that , they are not easy to deal with.
I had to spend over $20K each time on repairs the damages and I still get nervous every time it rains. They also screwed me over with the bathroom in the basement. They didn’t tell me that it needed an ejector pump until towards the end of the construction process and it was too late. I continue to have issues with that pump all the time.
Upstairs bathtub was installed without a shower. Had to redo that which cost me more money they talk about quality and customer service, but in reality I am not sure if they know what that means