Avoid Guild. Spent two months trying to refinance my house when suddenly all communication was cut off.
No responses to email or messages left with receptionist.
On top of that, after dragging their feet past our initial 45 day rate lock, they increased our rate a full quarter percent with no prior warning or explanation.
Felt like a bait and switch. In all likelihood it is the company that is overworking it’s employees and understaffed, and not the individual broker, but I’d still suggest taking your business elsewhere.