I spoke to someone by the name of Isha B. on the 5th of march. She insisted that I sign up for the autonomic pay, so that my insurance would stay at the rate of 198 in stead of $204. I declined her offer several times, because the card wasn’t my card.
She then sent me a new payment plan of $204 and instructed me to call back in 10 days to keep the payment at $198. HER MISTAKE WAS SHE SIGNED ME UP ANYWAY!! This month, which is April, I made my payment on the 7th. About a day or two pass and im receiving over draft fees, because of an automatic payment which was not AUTHORIZED!!
So, I immediately called to resolve the issue. I spoke to a male employee and He gave me false information. I made a double payment due to an error geico made and signed me up for automatic payment in which I declined several times since the month of march, because the card that I used last month belonged to my boyfriend.
He told me he would refund it back to his card, which was a lie, because the policy was told to me after the fact that they would refund it back to the last card in which it was paid. All the while waiting for a response I accrued a debt of $174 in overages on someone else’s card.
FACT 1: if the card was not set up for automatic payment by geico, i wouldnt have to pay $174
FACT 2: If the money was put back on the card in which it wasnt suppose to come off of there would be no fees
So I called today 4/16/2016, Geico insisted that is was my fault and I asked for them to listen to the recordings in which I declined the payment to be taken out automatically and I was told that I would have to get a subpoena from the courts.
“So in other words we don’t value our customers, we just value your money” And that’s bad for business.. If you pay attention to progressive auto insurance commercials the other insurance company they refer to is Geico. I dont know I left them to began with, they were Great!