Liberty Mutual Insurance

Liberty Mutual Claim Review - Rejected my claim

At the time of signup I haven’t read the reviews of their claim process otherwise I would never opted for the liberty. As a sign of warning I request you to google liberty mutual home insurance reviews, complaints, yelp, liberty mutual life insurance review and liberty mutual motorcycle insurance reviews.

When I spoke with the agent from Liberty Mutual Insurance, I was happy, and I signed up for their consolidated insurance. I felt as if I would be having no trouble going forward. The agent was nice and dictated all the terms clearly before I signed up for the insurance policy. When I rented the house, and wanted to add my renters to the insurance policy, I discovered that my agent was no more working with the company and had left long back.

I asked for a new agent and the company declined. They asked me to call their 1800 number to register the request. Whenever, I needed to update the smallest part in my policy, I had to call this number. The queue was always huge, and I had to wait for at least 30 minutes before my call was answered. If sometime, I got lucky to find someone fast, the way they talked made me furious all the time. They were clearly reading the script. Sometimes, they would not even understand my request and other times, their solution made me sulk.

I asked them for a local agent, couple of times and they rejected my request. In September, I got hit while driving. The motorist who ran away after the accident, did not have an insurance coverage. I got my car assessed by a local dealer and got the amount of $4000. I claimed for that amount and the company said that it would give back my down payment of $500 as it was going behind the motorist.

I kept calling them for updates and after nine months, when again I called, they informed me that they cannot help me with the claim as the collection team could not get the money out from the uninsured motorist. They even had the nerve to inform that the money they spent on going behind the motorist was not worth. They asked me to do their job for getting back my money.

I gave names of the agents, I spoke from the customer care department. I even handed the query number and details. I also knew that they recorded all the calls and asked them to go through them. But, they became deaf, all of a sudden.

I wish, I had known this earlier or would have changed my mind once they rejected my request for a local agent. Liberty mutual insurance is a fraud company and their customer service departments are even worse. They lie to their customer to get away with the calls and do nothing as promised.

I had to pay the entire amount from my pocket and they did not help with a penny. They kept telling me to reach the court for getting justice and making that motorist pay for the damage. But, what about their policy that covered me from accidents. I am going to change my insurance provider as soon as I can. They have lost a customer and many more to come.

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3 reviews on Liberty Mutual Insurance

  1. horrible experience

    Terrible doesn’t even begin to describe this company!!! They are crooks, the worst insurance company i have ever had. We have had Liberty Mutual for 20 years. Never filed a homeowners claim until this year when our ceiling collapsed due to weather conditions on our roof..very long story short they refused to pay us a dime..anyone in their right mind will stay away from this company!!!

  2. SAFECO / Liberty Mutual do not settle your Claim

    Hmmmm……the Liberty Mutual Presidential Team never got back to us and they had YELP! delete any reviews from the Facebook group that showed Liberty Mutual in a bad light.

    Maria Gonzalez or Kristen Byars, CLU ——([email protected]… ) both reportedly said they were processing the Claim , then nothing .

    We do not know where to turn. in any event ,

    SAFECO Claims is incredibly unprofessional.

    Please advise ( and thank you again for you help )
    Claim
    5666 8808 6039

    Remove review
    Atlanta B.
    Atlanta B.
    Upper Lake, CA
    85 friends
    17 reviews
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    5.0 star rating 9/14/2018
    So happy we made the switch to Liberty Mutual! Chris provided us with incredible customer service and guidance, and ensured that we got the best rates and coverage possible. A million thanks for saving us from so much stress and headaches!!

    1 person voted for this review

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    Adisa K.
    Adisa K.
    San Diego, CA
    13 friends
    2 reviews
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    1.0 star rating 11/21/2018
    I have to give A Star? That’s like being held down and ganged raped, not something that you want to do but $#!* happens, Anyway. Dealing with Liberty Mutual is like, getting into a relationship with your Neighbors HUSBAND or WIFE, While your HUSBAND or WIFE is at work, you know it’s just a matter of time before the Sh!t goes left. I’ve been with Liberty Mutual since 2016 I have NO Points NO Claims as of today, I’ve Paid ALL my Payments ON TIME. however earlier this morning at around 4AM I checked to see when My next payment was due And it said that I would owe them $155.00 on Dec 4th? My Premiums are only $60 per month. So I read my Documents and My renewal is due this month with a LETTER THANKING ME for continuing with them as well as accepting this increase of $90.00. Hold up swole up pump the brakes, So I Called their customer service number even though I knew the chances of them being open were slim to none. But I have AUTO-PAY and just wanted to WARN them don’t push that button. So I dozed off and when I woke back up I Immediately Brushed my Teeth because, when you know you bought to potentially Cuss somebody out. Anyway, So I’m having a Conversation with this Female explaining how ludacris (Not the singer) They are in going up on my premiums when They need to be decreasing them being that I’m rated by THEM as an Elite Driver. She then goes on to state that if I wanted a discount I should have sent in my Mileage Driven, In my mind I was like (BITCH what the Fuck you talking about). but since this was A Business call I said, What are you talking about my Mileage? She say’s “there’s a form you need to send in” I stopped her right there, and stated “First of all Ms. I’ve never sent in A mileage Form and it was never stated that I needed One. AND because of this GAME you playing, like the one on your Commercial that say’s and I quote” We have accident forgiveness where we won’t raise your rate based on your first Accident” then In Teeny Tiny writing at the bottom of commercial so small that you need binoculars to read it, it states, “except in california”. I just want you to CANCEL my policy……. On the day I read the except for california statement, I just Happened to have my Bifocals on. and Immediately thought, That’s some deceptive S#!% if ever there was any. why are they playing that Commercial in this Market (California) and is it possible that whatever Market or State they Play the commercial in that that same exemption for the folks in that state appears at the bottom of the offer. Is it possible that that Commercial is simply a Nation wide Lie. That Liberty Mutual isn’t going to Forgive anything and you as a consumer won’t find out until you need it. Then they (Liberty Mutual) will come with, you didn’t read the fine print. when the fine print is flashed at end for 2 seconds
    So she stated that she would Cancel my Policy and I hung up ON HER.
    Then I thought About it, and went into my Documents to find this Fantom Mileage form, I Looked and searched, searched and looked, It was nowhere to be found. So I called Liberty Mutual back and this time I got a Male on the Phone. The reason I’m not saying a Man is because he hasn’t reached that Qualification yet. And let me tell you why! I explained why I was calling which was to inquire about the Mileage form and where I could find It. He said it was on page 18 of 19 I told him my pages don’t go past 4. Then (This is true) he tried to blame me for not having page 18 So Now I clearly see what this Mess is, because I have Auto-Pay liberty Mutual was going to Butt Screw me as if I wasn’t going to see it until it was too late. So now they got shorty playing games and running drag too. I’m Glad I washed my Mouth out. Cause I’m A REAL ONE.

    Thanks for your vote!

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    Alexa C.
    Alexa C.
    Bernardston, MA
    16 friends
    8 reviews
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    1.0 star rating 11/8/2018
    Would give 0 stars. Provided an illegal insurance policy which resulted in my car registration being cancelled in the state of MA. Overpriced to begin with, LM would not refund me the premiums paid, nor would they help in getting my registration fixed.

    I set up my insurance and somehow ended up with a VT policy though my car was registered in MA. Instead of telling me this, they just went ahead and took my money. They were able to see where the car was registered and all driving records, so they definitely had the information they needed to provide me with the correct policy and to coach me regarding policy details, but deny responsibility.

    I have gone through the BBB to try and get this resolved, but the company wouldn’t back down and I am still unsatisfied. I switched insurance companies.

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    Simon B.
    Simon B.
    Sandy Hook, CT
    35 friends
    1 review
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    1.0 star rating 11/25/2018
    Do NOT do it! Check out reviews on their Facebook page!
    After 25 years, NEVER even 1 claim
    Our car was stolen. Then they
    DOUBLED OUR RATES!
    not even the courtesy of a return
    Phone call!

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    Susan B.
    Susan B.
    Alameda, CA
    2 friends
    7 reviews
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    1.0 star rating 9/13/2018
    Well clearly this comes as no surprise to anyone who has used this insurer, but this is the WORST company I have ever interacted with. My car was hit by one of their customers on August the 26th, a BBQ truck dropping off food for a company party…the drivers gave me his personal insurance which is GEICO, and had that been able to cover his work accident my care would have been repaired two weeks ago.

    Sadly this incompetent group is the insurance company used by Armadillo Willy’s BBQ. I’ve lost 10 hours of work time dealing with them, having to do every step that they should have done, calling the guy who hit me to get a statement, calling the manager of the catering group to get
    her statement…back and forth speaking to 5 people who work for one guy at Liberty Mutual, and none of them had done anything to move this repair forward.

    Five days after the accident I was told to bring the car in to Chilton Autobody for repair, arrived and they had no info, so spent an hour on the phone in their office with Liberty Mutual and the Armadillo Willy’s people…had to ring the car back the following week for photos to be taken…did that, and after hearing nothing from Liberty this week about the photos and estimate, called them this morning.

    Chilton told them I hadn’t been in yet…I suggested I wait on hold while the insurance guy Issac, called Chilton, and figured out what happened…so the photos were lost, was the new story…The employee I had originally spoken with on a three way call with the insurance company, Yolanda, been fired shortly after the call so no one knew I was coming in, and when I came in they lost the photos…because they weren’t expecting me.

    At this point I said I am dropping the car, you are paying for a rental, and I will pick the car up after it’s repaired. The insurance guy, Issac Doyle, agreed, and confirmed in a voicemail…
    FINALLY!!!

    and then I got a call from Scott at Chilton saying they only take cars on Mon & Tues. because they repair them during the week???? there is a ginomous parking area where they could park any car that needed to sit for a few days…

    I explained that I understood that, but had spoken to Isaac and he’d left a message saying they were paying for a rental car it was available today…and no repairs needed until they could get to it next week, but I am out of town Friday, Mon. & Tue driving, and can’t wait another week.I also can’t drive a car that’s damaged like this.

    Scott at Chilton Autobody got very upset telling me that the insurance company isn’t going to pay for a rental car so mine can sit there for four days…despite my saying that Issac had left a message saying a rental car was waiting for me today.

    Now I am waiting to hear back from both of them. How do companies like this stay in business???? waiting for 22 days to gt my car repaired when it was damaged through no fault of my own is such bad customer services it’s unbelievable…

    4 people voted for this review

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    Mike S.
    Mike S.
    Corona, CA
    0 friends
    2 reviews
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    1.0 star rating 10/5/2018
    Worst claims resolution department I have ever worked with. Been 5 months without a kitchen and cannot get them to repair so that the kitchen cabinets will match. They said they only need to reasonably match. Beware. My neighbor had to get a lawyer and it took 5 years (they won). So I guess no kitchen or floor (only the subfloor with a hole from water damage) on a 10 year old 3700 sq ft home with a designer kitchen is ok with them. Run away and do not use them for home insurance. An insurance company is only as good as their claims department and this is the worst of the worst.
    Dr Mike

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    Carl K.
    Carl K.
    Gilbert, AZ
    1 friend
    3 reviews
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    1.0 star rating 6/25/2018
    Horrible customer service. If I have questions on my policy that agent can not answer I have been told they will check and call me back. Been told this several times and NEVER get a call back. I tried to personally contact my local agent, phone number only goes to main customer service and emails are NEVER answered. This happen in Arizona and Texas. So not a isolated problem.

    Most recently I decided I had enough and shopped around after moving to Texas and they raised my rates with no history of claims. I called to be proactive and cancel my auto insurance and told them to cancel starting the 28th. They cancelled my auto insurance on the 24th. I call them to tell them of the mistake they said we cannot reinstate a canceled policy. I said I did not cancel till the 28th their notes say different so it’s now my fault the agent typed in the wrong date. DO NOT USE THIS COMPANY. I would hate to file a claim that needs to be paid.

    J D. and 6 others voted for this review

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    Gary M.
    Gary M.
    PORTER RANCH, CA
    4 friends
    11 reviews
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    1.0 star rating 5/25/2018
    Without a DOUBT, the worse Insurance Company EVER. They will refuse any claim, REGARDLESS… And, they wear it like a Badge-of-Honor. Pay your policy for years (upwards in the thousands of dollars), including all their yearly increases for some unknown reasons. Make an inquiry about your very first possible claim, immediately DENIED… They will look for any possible loophole in your policy and exploit it. If nothing is found, they will just make it up…

    Again, say it with me “Without a DOUBT, the worse Insurance Company EVER”.

  3. SAFECO / Liberty Mutual do not settle your Claim

    Hmmmm……the Liberty Mutual Presidential Team never got back to us and they had YELP! delete any reviews from the Facebook group that showed Liberty Mutual in a bad light.

    Maria Gonzalez or Kristen Byars, CLU ——([email protected]… ) both reportedly said they were processing the Claim , then nothing .

    We do not know where to turn. in any event ,

    SAFECO Claims is incredibly unprofessional.

    Please advise ( and thank you again for you help )
    Claim
    5666 8808 6039

    Liberty Mutual policy. I said I did not cancel till the 28th their notes say different so it’s now my fault the agent typed in the wrong date. DO NOT USE THIS COMPANY. I would hate to file a claim that needs to be paid.

    J D. and 6 others voted for this review

    Report review
    Gary M.
    Gary M.
    PORTER RANCH, CA
    4 friends
    11 reviews
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    1.0 star rating 5/25/2018
    Without a DOUBT, the worse Insurance Company EVER. They will refuse any claim, REGARDLESS… And, they wear it like a Badge-of-Honor. Pay your policy for years (upwards in the thousands of dollars), including all their yearly increases for some unknown reasons. Make an inquiry about your very first possible claim, immediately DENIED… They will look for any possible loophole in your policy and exploit it. If nothing is found, they will just make it up…

    Again, say it with me “Without a DOUBT, the worse Insurance Company EVER”.

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Reviews:3
Reported Loss :4000 $
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