I had a terrible and stressful experience with Joseph Smith – Guaranteed Rate. I first submitted an application online.
Their web site matched me with Sammy Iliopoulos, with whom I communicated via email a few times about my finances, etc.
Then, he said the computer system actually matched me with Austin Reed and had me work with Austin instead.
I re-commmunicated to Austin about my finances. To make the story short, I was basically asked to send in paperwork after paperwork to verify my business income, and my teaching contracts at a college.
I just didn’t feel either loan officer really paid any attention to my situation.
Because it’s more difficult than others, they didn’t seem like they wanted to bother with me.
I got so frustrated, this is what I’d sent Austin in my last communication:
“It honestly just seems like a constant uphill battle with you guys. I’ve already explained to you (and the other loan officer) about my business situation.
I also didn’t appreciate being passed around from one loan officer to another, and I never got a copy of my credit report which was promised to me before I agreed to doing the credit check, despite having asked multiple times.
I have a large down payment, excellent credit and solid work history.
If I’m not a desirable candidate for you guys, so be it. You may close my file.”
I think this place is fine if you have a simple financial situation.
But, if you have a business, or have contracted work/income, you shouldn’t bother.
They won’t take their time in talking to you or try to understand your situation, despite how much down payment you have or how good your credit is.